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The Events Calendar
[resolved] Activation Causes Child Pages 404 Error (6 posts)

  1. jhoffmcd
    Member
    Posted 7 months ago #

    Upon activating the plugin, all the sites child pages return a 404 error. This is really puzzling... Why just child pages? These are child pages that are unrelated to the calendar section.

    I can deactivate the plugin, re-save my permalinks settings, and the secondary pages load successfully, so I am able to get the site back to normal. I just really want to use your plugin! Must be a permalink issue?

    We are using Responsive Theme v. 1.9.3.5 and the most current version of your plugin.

    http://wordpress.org/plugins/the-events-calendar/

  2. Barry Hughes
    Member
    Plugin Author

    Posted 7 months ago #

    If you disable your theme and replace it with an unmodified default theme, like Twenty Twelve, and additionally deactivate all other plugins, does the same issue still occur?

    If that resolves it and you reactivate everything one-at-a-time are you able to determine what the conflict is (if there is one)?

    Thanks!

  3. jhoffmcd
    Member
    Posted 7 months ago #

    Hi Barry, thanks for the response. Here are the tests I ran on the site:

    Deactivated all plugins
    Switch theme to TwentyTwelve
    Start activating plugins

    With only The Events Calendar active on the site, we are still getting the 404 errors on the site. So then I tried to debug... with debug mode on I had no errors... so I'm at a lose on how to debug this, which I am pretty sure is an issue with permalinks for some reason.

    We are running WordPress 3.6.1 on a Windows machine with IIS 7 and the rewrite module enabled. Our web.config file shows the same rewrite rules as the rest of the sites we operate and they have not had this issue with child pages, although we aren't using The Events Calendar plugin on those sites.

  4. Barry Hughes
    Member
    Plugin Author

    Posted 7 months ago #

    I'm not aware of this issue though it is unfortunately harder for us to help with IIS 7 since few of us are experienced with that server.

    What sort of permalink structure have you set up? Does it use pathinfo variables (ie, is index.php always present)?

  5. jhoffmcd
    Member
    Posted 6 months ago #

    Barry,

    We installed another events plugin and got similar issues. While this is not happening to any of our other sites on the same server we think this is a server issue, not your plugin. Thank's for taking the time to check in with us. Great plugin!

  6. Barry Hughes
    Member
    Plugin Author

    Posted 6 months ago #

    Great to hear it's not specific to our plugin though it is still of course unfortunate that you are experiencing this.

    We certainly aren't IIS gurus over here but if it's possible to change your hosting environment/work with your host to use IIS 8 you might have a little more luck (which I'm basing purely on feedback from a handful of other users, it's unlikely to be a silver bullet). Beyond that I'm really sorry, but we are very limited in how much help we can provide with that particular hosting platform.

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