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[resolved] Activated Jetpack - Site Is Missing!!! (30 posts)

  1. dunnlw
    Member
    Posted 1 year ago #

    Extremely Urgent!

    Yesterday I installed the Jetpack Plugin on my WordPress 3.5 site with the Karma theme latest version.

    Installed fine, activated fine. The plugin instructed me to open a WordPress.com account to activate additional features. When I activated the wordpress.com account my site completely vanished. the only thing you see is the favicon on the browser tab and a blank page. When you inspect the page you see there is no code.

    I cannot even access WordPress Admin Panel.

    My site is hosted by Host Gator and I never had any intention of transferring my domain to WordPress. In all of what I read and selected during the creation of the WordPress.com account I never saw anything that indicated that was what I was doing.

    I need my site back asap, as I have time to work on it now, but the time will be gone.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Extremely Urgent!

    With all due respect, the vast majority of posts on these forums are urgent. Your problem is no more urgent than theirs.

    Creating/activating a wordpress.com account will not have caused an issue on your site for the simple reason that the two are not connected. What you have experienced is almost certainly pure coincidence. Have you contacted your hosts to see if they are experiencing any problems with your server?

  3. dunnlw
    Member
    Posted 1 year ago #

    No because it happened the second I activated the account. I am certain it is not at all related to the server, but I will check. This is the first time I have ever used your forum. I am not a site developer, so that is why I am using WordPress.

    I need your help, but I have to say the comment about my use of Extremely Urgent was not at all called for. People have urgent issues I am sure, but I have no site at all and can't even access the admin panel. So please, take my comments within their context and refrain from passing along your frustrations to me. Are you not considered Customer Service/Support? If so, then consider what good service is!

    I will post back momentarily after checking with Host Gator, which is something you could have done yourself as an element of good Customer Service. I see why you are called Diva.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    There is no Customer Service/Support here. WordPress is free software and this free, volunteer-staffed forum is the only support resource available via wordpress.org. If that is not suitable for your needs, then you could always try another resource or try hiring someone.

  5. dunnlw
    Member
    Posted 1 year ago #

    Wait time for Host Gator estimated 20 minutes. The fact that you can access the url without an error message, and that the favicon displays in the browser tab, and that an inspection of the page reveals no code.....should be enough for you to rule out it being a Server issue.

  6. dunnlw
    Member
    Posted 1 year ago #

    Thank you for volunteering your time. If you receive no form of direct payment or benefit from your time here through making social connections with people that "hire" someone, then you have my very sincere thanks for the time you devote.

    I have been involved in business for ALL my life (50 years), and WordPress maybe free software, and provide some free services, but the free stuff generates a revenue stream which is substantial in size.........or they wouldn't continue to exist. WordPress does not provide all of this free software and support simply out of the kindness of their hearts. So please save me the free line of code.....

  7. dunnlw
    Member
    Posted 1 year ago #

    Chat ID: 7404205. Question: I am using a WordPress site. Activated one of their plugins yesterday which required creating a wordpress.com account to activate all the features. When I did my site crashed completed, vanished. Nothing shows but the favicon in the browser page. They have asked me to verify with you if there are any issues with my server. Can you please check, so I can confirm to them I have verified with you?
    (6:50:44am)System:Customer has entered chat and is waiting for an agent.
    (7:04:16am)Casey H.:Welcome to HostGator Live Chat! My name is Casey. Give me a moment to review your inital question.

      (7:05:14am)Casey H.:There is no issue with your server.

    Will you now PLEASE progress to the next step. It is not a server issue.

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    WordPress is 100% free. Your comments are hardly conducive to eliciting help from any of the volunteers here, so I would recommend that you try hiring someone to look into this.

    Good luck. :-)

  9. dunnlw
    Member
    Posted 1 year ago #

    You have my sincere apology. It was very early in the morning my time when this started, and I had today to get work done on the site. Understandably, I was frustrated that it had crashed and was causing me delays. I should not have taken my frustration out on you. I am sorry.

    Can you please correct my problem, or have someone else correct it. Please?

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    Ok - let's start again...

    Can you confirm that your self-hosted WordPress site crashed at the moment you activated an account on wordpress.com?

  11. dunnlw
    Member
    Posted 1 year ago #

    Sorry for the delay. I found an email message I received from support that said the white screen of death was likely caused by the plugin. He said to access my site vie ftp disable all plugins by renaming the plugins folder to plugins_old.

    The exact activity I was performing at the moment I cannot say with 100% certainty, but I believe I had just created the wordpress.com account went back to my plugins screen and hit activate for the additional jetpack functions. Then it all went white with only my favicon showing in the browser tab.

    I do not know how to connect to the site vie FTP to follow his instructions.

  12. dunnlw
    Member
    Posted 1 year ago #

    Also just to be clear, because I'm not familiar with the lingo. My site is with Host Gator.

  13. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    This will automatically deactivate all plugins and switch the site over the the WordPress default theme.

  14. dunnlw
    Member
    Posted 1 year ago #

    Ok I got into the file through Host Gator and renamed the plugins file with .hold after it. I am now able to access the wp-admin. Tried going into installed plugins to deactivate jetpack, and got white scree again.

    If I simply delete the jetpack plugin folder from the directory will that remove all of it's components?

  15. dunnlw
    Member
    Posted 1 year ago #

    Sorry again. Apparently this screen does not refresh automatically when you enter a post. I didn't see your post until just now when I entered my last.

    So I explored more on my own.

    I don't want to have to go back and download all the plugins I had unless I absolutely must?

  16. esmi
    Forum Moderator
    Posted 1 year ago #

    If you check the link in my previous posts, you'll be able to deactivate all plugins. The keyword were is "deactivate" - not delete.

  17. dunnlw
    Member
    Posted 1 year ago #

    Ok, Let me try that. Thanks.

  18. dunnlw
    Member
    Posted 1 year ago #

    Will deactivate clear all of the settings for each plugin or will my settings still be there as a activate them again. Silly question it seems now that I've written it, all settings will be gone..right?

  19. esmi
    Forum Moderator
    Posted 1 year ago #

    Will deactivate clear all of the settings for each plugin

    In the vast majority of cases, no. Each plugin's settings should be retained in your database.

  20. dunnlw
    Member
    Posted 1 year ago #

    Ok, going in. Thanks.

  21. dunnlw
    Member
    Posted 1 year ago #

    Ok, it is back to default theme. Karma had 2 folders in the Themes directory "Karma" and "Karma-Style-Sheet". Didn't work at first, then I went in and changed the style sheet name to -old as well. Now at default theme.

  22. dunnlw
    Member
    Posted 1 year ago #

    So I'm left with a default theme, and my plugins all inactive. Was the changing the Theme just to deactivate the plugins? Should I uninstall Jetpack since it started the issue? The email suggested uploading Jetpack manually as the fix after deactivating everything. Do you agree? At what point can I turn my Karma Theme back on?

  23. esmi
    Forum Moderator
    Posted 1 year ago #

    Was the changing the Theme just to deactivate the plugins?

    No. The idea is to try and get the site back down to a known configuration and rule out as many possible factor/culprits as possible. Themes, can (and often do) cause all kinds of problems.

    Now, is the site working again?

  24. dunnlw
    Member
    Posted 1 year ago #

    Yes, but I have no plugins active.

    FYI - I had been running the Theme for quite some time without any issues, only when I activated Jetpack did I experience a problem.

    What next?

  25. dunnlw
    Member
    Posted 1 year ago #

    Would this approach work, as it would be much faster for me and give you one less thing to focus on.

    1. Activate my Theme again.
    2. Activate only the plugins I need one at a time and configure and check functionality.
    3. If and when it breaks again, follow the same process we just went through to bring it back to the default.

    I would uninstall Jetpack first and attempt the manual installation as suggested by the support email.

    Can/should I leave the old Karma folders listed as -old? If I activate the Karma Theme again will it create a new Karma folder in the directory?

  26. esmi
    Forum Moderator
    Posted 1 year ago #

    I'd suggest checking the site after each and every re-activation of theme and plugins. I'd also suggest activating Jetpack first as it is a well tested, well maintained, plugin with a huge user base.

    There's also absolutely no reason why simply adding an API key would cause Jetpack to bring down the site. The very worst that should have happened (assuming the API key was incorrect) was that Jetpack would have rejected the key, displayed an error message and your site would have continued to work quite normally.

    You say that you have had the Karma theme for some time? In my experience, I'd be looking at the theme as one of the most likely culprits here. It might be worth asking the theme's developer when the theme was last updated via http://themeforest.net/user/TrueThemes

  27. dunnlw
    Member
    Posted 1 year ago #

    Thank you for your help. Have a good evening.

  28. sunnyn73
    Member
    Posted 1 year ago #

    It keep happening to me as well. My site CrackerPie is having more than enough issues with Jetpack.

  29. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @sunnyn73 - have you asked the JetPack people about this? You can do so here:

    http://wordpress.org/support/plugin/jetpack

    Posing in someone else's outdated thread isn't the best place to get help with it.

  30. sunnyn73
    Member
    Posted 1 year ago #

    Ohh, thanks for your flash like response I am going to contact them rightaway. I am not friendly to such quick response in WordPress Forums :P

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