WordPress.org

Ready to get started?Download WordPress

Forums

Account Suspended by Host Due to http Problems (21 posts)

  1. pawoodster
    Member
    Posted 8 years ago #

    Today I had my whole web hosting account suspended and was given this reason by my web host:

    Your account was suspended due to high httpd useage on
    http://www.butlersheetmetal.com /tinbasherblog/wp-admin/

    Fairly recently my blog was hacked and I installed bad behaviour and have noticed quite a few 412 precondition errors. I also password protected the login part of the blog from my Cpanel.

    For the past three days I've been having problems with the initial login dashboard page not loading fully and am probably wondering if this is the issue to which they are referring.

    I honestly don't have a clue as to what the problem might be, but I don't want to have to turn off certain plugins and resort to a less secure blog. Nor do I want my whole account suspending due to excessive http usage.

    Anybody have a clue as to the problem?

    Thanks.

  2. Mark (podz)
    Support Maven
    Posted 8 years ago #

    "/wp-admin/"
    That would appear to be the strange part as normally only WP code is in that directory.

    Who is your host ?
    Will they provide you with specifics ?

  3. pawoodster
    Member
    Posted 8 years ago #

    I've asked them to be more specific if they can.

    They just asked me to remove the offending files.

    There's obviously the wp-admin folder and wp-admin file and when logging in, the dashboard page is the wp-admin page that they have listed and which 'hangs'.

  4. Mark (podz)
    Support Maven
    Posted 8 years ago #

    Those files exist on every 1.5.2 WP installation.
    That is a lot of blogs.
    If there was a problem with that code, it would never have been released.

    It sounds like you have an odd host. Who are they ? (This is useful for other people searching for both hosting solutions and hosting problems)

  5. pawoodster
    Member
    Posted 8 years ago #

    Well I've honestly never had a problem with my host so far. In fact they've been more than helpful.

    I don't want to start naming and shaming as yet. ;-)

    I've emailed them again and hopefully we'll get to the bottom of this.

    I'd just upgrade to 1.5.2 from 1.5, but I tried it via fantastico on another blog the other day and it went kaput.

    I don't want anything weird to happen to this one just yet.

    Thanks for the prompt answers btw.

  6. Why not upgrade manually? The procedure is very easy, and I urge you to avoid Fantastico at all costs.

  7. pawoodster
    Member
    Posted 8 years ago #

    I think it's what I might have to do.

    There aren't any issues with upgrading manually having installed 1.5 originally via fantastico that you know of?

  8. Not that I know of.

  9. jaseone
    Member
    Posted 8 years ago #

    Only that Fantastico would still think you have the old version installed but you can fix that by removing some files that Fantastico puts in your home directory, can't remember off hand what they are but a quick google should turn them up.

  10. vkaryl
    Member
    Posted 8 years ago #

    fantversion.php....

  11. pawoodster
    Member
    Posted 8 years ago #

    Yes, I know which files you're referring to.

    They've suspended all my domains again, which could prove problematic if I can't acess my cpanel.

    I may very well need a back-up host at this rate.

  12. jaseone
    Member
    Posted 8 years ago #

    A Small Orange... I modified a plugin once and did something stupid that brought Apache to it's knees, instead of just disabling my account they isolated where it was and disabled that particular plugin letting me know about it so I could fix my stupid mistake.

    Now that isn't to say they will do that every time but for that to be done even once I think is pretty amazing. :)

  13. pawoodster
    Member
    Posted 8 years ago #

    Well please feel free to share your host as I'm descending into internet hell.

  14. vkaryl
    Member
    Posted 8 years ago #

    below10host.com - and I do hope your climb out will be soon and short!

  15. pawoodster
    Member
    Posted 8 years ago #

    Had a look at them vk but I think I need a bit more oomph.

    How do you like this latest from my hosting provider:

    It's always good to keep up with the latest versions. WordPress isn't the most server friendly blog software available. However, we cannot force you to remove it.

    If only they would un-suspend me so I could upgrade.

  16. gruv
    Member
    Posted 8 years ago #

    Sorry to hear about your troubles. While you're checking out hosting options, be sure to check out iPowerWeb.com. I've been using them for over a year, and I haven't had any problems. They've been quick to respond to any support requests, and when their base hosting plan (which I have) got a bump in space and transfer limit, they upped my plan free of charge. Good luck!

  17. pawoodster
    Member
    Posted 8 years ago #

    I've heard some good things about them and I'll certainly fire them an email off at some point.

    Now the only thing I did to the wp-admin folder was to password protect it after I was hacked. I also installed bad behaviour and am obviously getting quite a few 412 precondition errors.

    But, things are back on for now and I'll just have to upgrade over the weekend.

    Many thanks for all the responses and suggestions.

    This forum is a terrific example of how support should work.

  18. Mark (podz)
    Support Maven
    Posted 8 years ago #

    pawoodster - could you email me ? I'm interested in what your host said about WP and I'm sure Matt would be curious as to the host and their opinions / experiences.
    tamba2 at gmail dot com

  19. pawoodster
    Member
    Posted 8 years ago #

    Did you get my email?

    Well I've upgraded to 1.5.2 and the problem still exists.

    Not being an expert with regards to php is there anything I should be looking for within my wp-admin folder that would give me a clue as to what the problem might be.

    It's just that when I initially sign in to my admin backend, the dashboard page doesn't load fully.

    Everything else in admin works just fine.

    I'd had no problems up until last weekend when Cpanel was upgraded to allow for the latest wordpress install through fantastico.

  20. Mark (podz)
    Support Maven
    Posted 8 years ago #

    I did, and it reveals little.
    I'm not a fan of auto-installs / upgrades so I would redo the upgrade myself by deleting all the wp-* files and reuploading new ones.

    They may be saying that there is high usage, but for this to be properly sorted they need to nail the cause to a specific script / function rather than just shutting you down. If you have full backups, I would be tempted to switch hosts.

    Alternatively in the short term, you can edit the dashboard to show virtually nothing. Use the following as the complete /wp-admin/index.php

    <?php
    require_once('admin.php');
    $title = __('Dashboard');
    require_once('admin-header.php');
    $today = current_time('mysql', 1);
    ?>
    <?php
    require('./admin-footer.php');
    ?>

    You'll get a virtually blank screen. Not great but as a temp solution so they unlock you and you can get backups, it's worth considering.

  21. pawoodster
    Member
    Posted 8 years ago #

    I know exactly what you're saying.

    We'll see if they can come up with anymore details, but for now I've implemented your little workaround.

    I'll let you know if they get weirder about wordpress. It's just that I'll have to set a bit of time aside and I'd rather not rush into moving hosts right this second.

    Thanks again.

Topic Closed

This topic has been closed to new replies.

About this Topic