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Acunetix Secure WordPress
ACCOUNT ACCESS DENIED (WP DASBOARD): Plugin WebsiteDefender (8 posts)

  1. zepolo
    Member
    Posted 2 years ago #

    ACCOUNT ACCESS DENIED (WP DASBOARD) for Secure WordPress by WebsiteDefender.

    There is a bug from wordpress dashboard.
    We can't access to the WebsiteDefender dashboard to see the alerts.
    I can see status but can't access website alert dashboard to see alerts.
    Login and mail are correct.

  2. WebsiteDefender
    Member
    Posted 2 years ago #

    Hi Zepolo,

    Thank you for showing interest in our online security service. Please drop us an email at support@acunetix.com and send us the email address you used to register and all the details and we will sort it out for you in a minute.

    Looking forward to hearing from you.

  3. Encouragement
    Member
    Posted 2 years ago #

    I just activated this plugin, and when after I clicked on 'settings', it came up with a 'fatal error'.

    What might cause this, and how might I be able to use it?

  4. WebsiteDefender
    Member
    Posted 2 years ago #

    Hi Encouragement,

    First of all thank you for showing interest in our plugin.

    This error is very strange, we never managed to reproduce it and unfortunately it does not say much. We just released an updated version of this plugin which includes some bug fixes, maybe you want to try it.

    Else I suggest you to use WebsiteDefender WordPress Security plugin. This is the latest plugin we released and includes the best of all the security plugins we own.

    While hoping the above helps you solve your issue, do not hesitate to post any questions you might have regarding the plugins in the WebsiteDefender plugins official forums.

  5. Encouragement
    Member
    Posted 2 years ago #

    OK. I have installed the plugin, and now need to put in the 'target ID'. I did go to my dashboard of WebsiteDefender, but do not see the word 'target ID'.

    So, what do I need to do next.

    Thank you

  6. WebsiteDefender
    Member
    Posted 2 years ago #

    The target id can be found on the website defender dashboard under your website status page. At this moment we've found some issues with handling the target id inside the plug-in but we're working on it and this will be fixed in a new version of it.

    Thank you!

  7. Encouragement
    Member
    Posted 2 years ago #

    While I am waiting, I took a look to find my status page.

    Is the Target ID either my website status page's site address or is it embedded in this.

    Thank you

  8. WebsiteDefender
    Member
    Posted 2 years ago #

    Hi Encouragement,

    The Target ID of your website can be found from the WebsiteDefender Dashboard > Settings page of the website in question.

    While hoping the above answers your query, do not hesitate to contact us in case of any further queries.

    Regards,
    WebsiteDefender

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