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Google Authenticator
[closed] Accidentally Erased (8 posts)

  1. narcolepticnarcissist
    Member
    Posted 1 year ago #

    I have the GA and I had scanned the barcode and put of on generating back up codes (I know, bad idea) and now my wordpress authenticator has been erased from the app on my phone. What can I do to fix this? I can't log in at all now

    http://wordpress.org/extend/plugins/google-authenticator/

  2. Henrik Schack
    Member
    Plugin Author

    Posted 1 year ago #

    Login via FTP/SSH
    Delete the wp-content/plugins/google-authenticator directory
    and finally start over

    Best regards
    Henrik Schack

  3. narcolepticnarcissist
    Member
    Posted 1 year ago #

    How in the world do I do that?

  4. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    Use an ftp client such as filezilla to connect your site files to do as Henrik has suggested. See: http://codex.wordpress.org/FTP_Clients

    Contact your hosting company if you do not have the ftp connection details.

  5. narcolepticnarcissist
    Member
    Posted 1 year ago #

    How do I know what my ftp username and password are? my domain is narcolepticnarcissist.com on narcolepticnarcissist.wordpress.com and my username is, you guessed it, narcolepticnarcissist.

  6. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    This forum supports self-hosted WordPress, not WordPress.com sites.

    See http://en.support.wordpress.com/com-vs-org/ for an explanation of the difference.

    You will not be able to have ftp access to your WordPress.com site & you cannot install WordPress.org plugins on a WordPress.com site, so it is now clear that you are not actually using Henrik's self-hosted 'Google authenticator' plugin.

    The last paragraph on this page may help you resolve your issue http://en.support.wordpress.com/security/two-step-authentication/

    Further questions about this should be directed to WordPress.com support which can be found at http://en.support.wordpress.com

  7. narcolepticnarcissist
    Member
    Posted 1 year ago #

    Yeah, I had to scan the barcode in my Google authenticator app on my iPhone. Not as a plugin, I setup the two step authentication but accidentally erased it on my GA app.

  8. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    You are not using self-hosted WordPress and consequently you are not using Henrik's 'Google authenticator' plugin for self-hosted WordPress. This forum is not the correct place to get support for your issue.

    Further questions about this should be directed to WordPress.com support which can be found at http://en.support.wordpress.com

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