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A Suggestion for Monetizing WordPress for Better Support (15 posts)

  1. monkeywisdom
    Member
    Posted 3 months ago #

    Howdy,

    I have a suggestion. WordPress has become way too big, and people end up with real problems that need to be fixed quickly. Perhaps you can come up with a plan to monetize WP so that people get quicker solutions to their problems. The forum doesn't cut it. Perhaps people can pay a small fee for real live chat support when they need it. That can hire an army of employees who can get people back on track. Forum questions seem to get answered only half the time at best. Maybe there's some other plus sell that you can come up with to pay for support. I love the concept of open source, but there are real problems when people need fast solutions and don't get them. Hostgator offers live support 24/7, and that is a God send sometimes. Some people can't wait to maybe or maybe not get an answer from random people on a forum. Plus, the way that the forum is moderated is bad for people trying to Google solutions to their problems. Free is not the only way. Freemium is probably the way to go. Thanks.

  2. esmi
    Forum Moderator
    Posted 3 months ago #

    The forum doesn't cut it.

    There is always http://directory.codepoet.com/ or http://jobs.wordpress.net/

    At this time, there are absolutely no plans to monetize WordPress or its support.

  3. Andrew
    Forum Moderator
    Posted 3 months ago #

    Some people can't wait to maybe or maybe not get an answer from random people on a forum.

    Shouldn't those people avoid using a volunteer-based forum to begin with, rather than trying to convert that forum into a paid one?

  4. monkeywisdom
    Member
    Posted 3 months ago #

    This forum doesn't need to be a paid forum. Some people are just fine with this. However, lots of businesses rely on WordPress. Maybe, in addition to the forum, there can be live chat support on another site. To get into that fast lane, people can pay $5 per month or something. That would pay for employees. That's how freemium works.

    "Shouldn't those people avoid using a volunteer-based forum to begin with, rather than trying to convert that forum into a paid one?"

    The volunteer-based forum is all there is. Who can avoid it at this point? Let it stay free, and then maybe provide options for the rest of us. It just makes sense to me that more options is a better idea. One major issue, and people are SOL. That's the current model. It's actually a good incentive not to use WP at all. Why limit people's choices? Free is great. I applaud that. But choices for those who can't afford free would be nice. Just a thought.

  5. esmi
    Forum Moderator
    Posted 3 months ago #

    Maybe, in addition to the forum, there can be live chat support on another site. To get into that fast lane, people can pay $5 per month or something. That would pay for employees. That's how freemium works.

    These options may already be available via existing 3rd party commercial WordPress services. There are no plan to replicate them at wordpress.org

  6. monkeywisdom
    Member
    Posted 3 months ago #

    That's good news. Can you name any third party services? The free plan is too expensive at the moment. Thanks.

  7. I think you're missing the "WordPress.org is 100% staffed by unpaid volunteers" part.

    As Esmi said there are no plans to monetize WordPress or it's support. There may be (pretty sure there are) organizations or companies that provide that support (see http://directory.codepoet.com/ or http://jobs.wordpress.net/ links) but that is not for these forums. Even if some people think it's a good idea. ;)

  8. monkeywisdom
    Member
    Posted 3 months ago #

    I understand that, and that's cool. I didn't find anything in those links. If WP doesn't want to do it, can they talk a third party into maybe charging $3-$5 per month for a live support system? It basically amounts to an insurance program like the major web hosting services. I think that would be great. It doesn't have to be done through wordpress.org.

  9. monkeywisdom
    Member
    Posted 3 months ago #

    In other words, does WP have any capitalist friends who want to take on a major project?

  10. monkeywisdom
    Member
    Posted 3 months ago #

    And, it doesn't even have to be capitalist. It can be a cooperative system with paid employees and no capitalist owners. That's another idea.

  11. esmi
    Forum Moderator
    Posted 3 months ago #

    There are no plans to monetize WordPress or it's support. This is not political. It's just that WordPress is community based and that's how it is intended to remain for the foreseeable future.

  12. Samuel Wood (Otto)
    Tech Ninja
    Posted 3 months ago #

    If you think that selling support services is a good idea though, then I highly encourage you to give it a shot. It's been attempted before, without a lot of success, but maybe you've got a better strategy.

    The problems I've seen in the past are a) setting the price point too low and b) getting people to pay for speed of response as opposed to free. People will spend days and days trying to optimize their website for speed, and when you tell them that the bottom line is because they're on a cheapo five-bucks-a-month hosting plan and they need to pay more like $50-100 for what they're really trying to do, then they won't actually believe you. People are cheap and won't pay for actual solutions when they think a free solution is possible. They will waste days of their lives rather than part with those greenbacks.

    But hey, maybe I'm cynical. ;)

  13. monkeywisdom
    Member
    Posted 3 months ago #

    It requires some experimentation and market research. People are cheap in general, but they will pay to save themselves time. I'll put the word out and see if some third party wants to do a startup.

  14. Max Pen
    Member
    Posted 3 months ago #

    This would be interesting yeah. I have seen alot of wordpess businesses but nothing like this idea suggested here!

    Keep me informed! xd

  15. monkeywisdom
    Member
    Posted 3 months ago #

    Someone found this for me today. I haven't tried it yet. [Link moderated. Please do not link to commercial services other than http://directory.codepoet.com/ or http://jobs.wordpress.net/ here,]

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