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[closed] READ THIS FIRST: A few of the common questions about the plugin (30 posts)

  1. dtelepathy
    Member
    Plugin Author

    Posted 10 months ago #

    Hi there, and welcome to the Flare WordPress plugin support forum! This post answers a few of the common FAQs about the plugin:

    How do I get support?
    Flare is a proof-of concept plugin, meaning that there are some bugs, and that we’re not able to offer direct support for it. For the time being, we’ll be fixing critical issues as they pop up, however the plugin isn’t in active development.

    But wait! There’s a good reason for this - we’ve created a hosted app version of Flare that works with virtually any website or CMS, including WordPress. And it’s still free - go try out Flare Lite!

    What’s Flare Lite?
    Flare Lite is a hosted Web app version of Flare that works with almost any website. It’s built on our app platform called Filament, which enables you to install and manage Flare, as well as all your other favorite Web apps, from one place. You’ll never have to bug your developers or go messing around with code again!

    Ok, how do I install Flare Lite on my site?
    You have a couple of options - both are easy and take just a couple minutes. First of all, sign up for a Filament account here - it’s free:

    http://app.filament.io/users/register

    Once you’re signed up, you’ll be provided a piece of code to paste into your website. From here, you can:

    1. Paste the code just before the </head> tag of your website (it’s usually in the “header.php” file of your theme. If you don’t have access to that file, you can also paste it into a text widget in your sidebar. Or...
    2. Install the Filament plugin on your WordPress site: http://wordpress.org/extend/plugins/filament

    Once installed, simply paste your Filament code into the plugin, and save, then return to Filament, enter your website URL when prompted, and check your connection. If the dot turns green, you’re good to go!

    Learn more about connecting your website to Filament.

    Why should I use Flare Lite instead of the Flare WordPress plugin?
    For a bunch of reasons: We’re actively developing Flare Lite, and will be adding new features and improvements over time. Since it’s a hosted app, Flare Lite will load faster on your site, and we’re able to fix bugs much quicker than with a plugin, which is dependent on many more variables, like your web host, your WordPress configuration, your theme, etc.

    What if I want to stick with the WordPress plugin?
    Go for it! There’s no obligation to use the hosted app version =)

  2. wjwc
    Member
    Posted 9 months ago #

    So the hosted version had no way to remove the branding other than paying for it?

    Yet again, it's very contradictory and confusing. I know Jason has made a point here and there and somewhere along the development you made it optional.

    But here it is, the same product which you are not providing support for, then made a [more tedious setup, non-plugin] hosted version and force a pay-to-remove.

    I'm sure you know by now, most of us installed this because of the pretty icons right? And surely you know there are plenty of other plugins that has pretty icons as well. If you are going full on to disappoint us loyal fans, I think you've achieved that.

  3. dtelepathy
    Member
    Plugin Author

    Posted 9 months ago #

    Hi wjwc

    Correct, the free hosted version displays a link back to us, and it's optional in the Pro version. Right now, Flare Pro is in preorder, meaning you can get it for a massive discount. As I mentioned, the WordPress plugin isn't going away either, and is still free, so there are now 2 options open to you, if you prefer not to give us a link.

    Support will be coming for the Flare Pro app, but it's currently in Beta, so we're busy squashing bugs right now, to make sure it's stable for as many people as possible. We'll be adding a lot more features to it in the near future, so it'll soon advance beyond what you've already seen in the plugin.

  4. wjwc
    Member
    Posted 9 months ago #

    I hope you've developed a standalone plugin for that, because even through the filament plugin, i can't get the flare to show up. I'd suggest you make it possible to insert it via the widgets menu. I don't know how to use the css selector to do this.

  5. dtelepathy
    Member
    Plugin Author

    Posted 9 months ago #

    @wjwc Sure, just use the little chat window in the bottom right of the app to shoot me a note, and I'll be happy to help you get up & running. =)

  6. berartvisualdesign
    Member
    Posted 9 months ago #

    I just tried the Flare Light hosted version on my site: hosting.ber-art.nl/ but the Flare bar (icons) did not display correctly (they where all having the Twitter logo in them), the buttons where off and the popup of Twitter dit not work. (there was only a BIG word TWEET in there)

    The WordPress Plugin works almost perfect in comparison with the APP. Only I would like to see that I can exclude pages to NOT display the Flare bar.

    And it would be nice if the Pinterest button would open a NEW window! and showed the number of shares on mouse over. Also the share numbers of Linkedin is on a seccond line :(

    So at this time I do not have a choice but to use the WordPress plugin. Another question when do you think the Pro version will be ready for use?

    Screenshot: Flare_bugs

  7. dtelepathy
    Member
    Plugin Author

    Posted 9 months ago #

    Hi berartvisualdesign!

    It looks like Flare is actually working correctly - here's what I'm seeing on the site you linked to [screenshot]

    Note that the app is still in Beta, so there will be some bugs that we're in the middle of addressing. You can help us out with this by reporting any problems you find - just click on the "Report Bugs" tab at the top of the screen.

    With regards to Pro, we're still refining Flare Lite to make sure it's a good product, but once we feel confident it's there, we'll be looking to roll out the Pro features. I can't give a specific timeline, but we'll definitely be looking to begin within the next couple of months. In the meantime, you can preorder for Pro, and get a nice discount on it!

  8. crezilla
    Member
    Posted 9 months ago #

    hello there, it's works good on my post templates but it isn't on the custom post type such like portfolio single post. is there a way to display it manually inside the template just like a do shortcode way ? thanks

  9. comfortablefood
    Member
    Posted 9 months ago #

    Hi.
    My pinterest flares have disappeared from my flare bar on my site. I am using the wordpress plugin - and they used to show up, but don't anymore. The site is: http://www.comfortablefood.com Can anyone help?

  10. patricksplace
    Member
    Posted 9 months ago #

    I have one critical problem that's keeping me from using Flare at all: it breaks the formatting of my posts when I activate the plugin.

    Specifically, when I activate it, it eliminates the word-wrap of text around the featured image, even if I DON'T have the plugin display at the top of the post. That means my featured images appear with a huge block of white nothingness, then the text appears below the image rather than starting to the right of the image as it should.

    I'd like to have the plugin display the vertical side position and above and below IF I could place the code manually so it would stop breaking the text wrap. Is there any advice on how to fix this?

    Here's a typical post to show you what I mean: http://www.patrickkphillips.com/2013/10/16/shoppers-strip-shelves-ebt-glitch-theft/

    (The plugin, at this moment, is NOT activated, but you can at least see how the text is supposed to wrap around the image.)

    I appreciate any information.

  11. dtelepathy
    Member
    Plugin Author

    Posted 9 months ago #

    @crezilla Yup, you can manually specify an element for Flare to attach itself to. Check out this option in the Flare Lite app: https://www.evernote.com/shard/s49/sh/f2e6ae5e-0d1b-4824-a481-2a62b2b86183/a62207b8098796d246c9a2dc00e5f5e3

    @comfortablefood Please submit a bug report from inside the app, and we'll look into it. Thanks!

    @patricksplace As I mentioned, we're moving away from the plugin in order to focus our efforts on the app, so you might be able to ask the community for help in a separate thread.

  12. ldylarke
    Member
    Posted 9 months ago #

    I'm so disappointed. I liked the plugin exactly the way it was. I preferred it over all others. Now it's going to be clunky and bloated like Shareaholic and the others.

  13. Shareaholic
    Member
    Posted 9 months ago #

    @Shannon make sure you get Shareaholic v7. We agree the plugin has gotten too bloated. v7 is a complete re-write that addressed all the bloat.

  14. dtelepathy
    Member
    Plugin Author

    Posted 9 months ago #

    @Shannon Glad you liked the plugin! The Flare app is actually a lot easier on your site, since it now loads asynchronously - meaning the page doesn't have to wait for Flare to load completely before rendering, like the plugin does.

  15. Scott
    Member
    Posted 9 months ago #

    Hi! We have the same issue with the Pinterest count. I submitted a bug in the back end of the filament site.

    The website is TeachTrainLove.com where we are having the Pinterest count issue.

    Thanks for the assistance.

  16. yourevilmind
    Member
    Posted 8 months ago #

    So does this mean that using Flare via Filament will lighten my plugin load in the server? Thank you so much in advance!

  17. abryant14
    Member
    Posted 8 months ago #

    In the Flare Lite, is there a way to center the icons when I have them above and below in a post? That doesn't seem to be possible with the wordpress plugin. Thanks for the help.

  18. dtelepathy
    Member
    Plugin Author

    Posted 8 months ago #

    @Scott Flare retrieves the sharing counts from each of the platforms (FB, Twitter, etc.), so we're currently at the mercy of the data they make available to us. Pinterest in particular doesn't have an official way for us to integrate with their system (hence why robust apps being built for Pinterest are few and far between right now). We're definitely keeping an eye on this for news that'll help us make this better.

    @yourevilmind Correct! The Flare app on Filament is a TON lighter on your server than the WP plugin

    @abryant14 Yep, we added this in Flare Lite - screenshot. Currently the plugin just lets you align them left/right.

  19. Alam Khan
    Member
    Posted 8 months ago #

    I love you plugin, after searching the net for more 4days i got your plugin the best in desing as well as usage.

    Can you help me out with two things
    1) I want to show the button on my home page for all posts, can you please help me for the same.

    2) after clicking facebook like it does not to share the link on facebook wall or timeline, can you please help me fixing the same, else i have to use another plugin only to share on FB.

    Thanks in advance

  20. TheChicSpy
    Member
    Posted 7 months ago #

    Hello,

    Why don't you have a YouTube button????

  21. ldylarke
    Member
    Posted 6 months ago #

    No, the site loading Flare version still sucks. It's buggy as hell, you cannot arrange the icons in the order you want, you cannot stop them from showing on category pages or the index of blog posts. There's too many reasons NOT to use the version you are pushing.

    I'd have invested by pre-purchasing the pro version, but there's too much stuff you have to work out to make it worth my while.

  22. agatzebluz
    Member
    Posted 6 months ago #

    Hi,

    I love the flare plugin and I still don't see what advantages the user will have with playing with your online interface. Willing to try though. First things first, here come 2 questions:

    1. If I move from the plugin version to the hosted web app, will I lose the current flares on my site? Some of my pages have hundreds of them.

    2. Some posts don't work, and I don't why. Check http://noubel.com/life-in-the-plate/ for instance. Any idea why? Would the hosted version solve that?

    Thanks for your support.

  23. dtelepathy
    Member
    Plugin Author

    Posted 5 months ago #

    Hi agatzebluz

    Thanks for the questions! Some answers for you:

    1. No. The sharing counts are pulled directly from the service (Facebook, Twitter, etc.), and are tied to the URL upon which Flare is installed. So long as you're not modifying the URL at which the content is located, the counts should stay accurate when moving from the plugin to the hosted version.
    2. I'm not sure what might be causing the issue you mention, although the fact it's only happening on some of your posts makes me suspect there might be another interactive element on the page interfering with Flare loading the sharing buttons.

    As for the benefits of hosted vs. plugin, shoot us a note via the chatbox in Filament, and we can answer any questions you have.

    Thanks!

    Jason

  24. eernoult
    Member
    Posted 5 months ago #

    Hi guys, the flare counts do not update in real time. Is there a typical delay to expect?
    When will the pro version available, I pre-ordered it a while ago :-)
    Thanks!
    Emeric

  25. agatzebluz
    Member
    Posted 5 months ago #

    Thank you for your answer.
    Answer on question 1, got it.

    As for question 2, I see this issue happening in 2 of my pages:

    http://noubel.com/life-in-the-plate/
    http://noubel.com/from-need-to-desire/

    I have found nothing specific about these pages. No fancy stuff, nothing. Any clue?

    As for the benefits about the hosted version I will go to your chatbox in filament :)

  26. agatzebluz
    Member
    Posted 5 months ago #

    Ok, I installed the snippet version of Flare by Filament and now the pages that didn't work seem to work properly. Any reason why?

  27. pixelkicks
    Member
    Posted 5 months ago #

    Ok, so I've just seen this plugin on another site, and it looks great.

    I don't want to use the hosted app as I'd much rather use the WordPress plugin. My major gripe with the hosted app - why would you change the word "Share" to "Flare" ??? Are you trying to rewrite the web? :)

    That point alone stops me even considering the hosted version.

  28. carollynn
    Member
    Posted 4 months ago #

    If I switch to the app after using a completely different plugin will it still retain my share count?

  29. anasiqbalkhan
    Member
    Posted 4 months ago #

    Flare Lite and Flare wordpress plugin is installed in my blog but i didnot like the Flare Lite icons, Can you please tell me how i get these share icons ( http://prntscr.com/31bsug )

    You can also check my blog to see my problem, See this

  30. cassius123
    Member
    Posted 2 months ago #

    I am using the flare plugin and I really like it, but I would like to exclude it from certain pages. For example, I do not want the share bar to show on my contact and FAQ pages. Is this possible? Thanks.

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