Tony Webb,
If you want someone to respond to your support requests you need to put more effort in asking. You are not entitled to an answer and we know you need an answer along with the millions other people. I found this topic from the comment you made on the smashing magazine article because I wanted to see what was causing the frustration and why someone would post an un related comment denouncing the WordPress project because no one will help you.
Volunteer open source software support is a two way street. The volunteers want to help you, that is why we are here. It is just as frustrating for us when we can’t help you. Hundreds of support topics are created in each section every day and when your question gets passed the 4th or 5th page with no replies it means that it will probably never get looked at again. A well thought out question will usually get answered or responded to quickly.
Here is the question you are referring to.
I
need to change a link button on my menu but I am unable to save it. When I click on save I get a 403 forbidden message.
I have tried deleting the button and adding a new one and editing the existing button but I get the same error message.
The first problem is the terminology. Users shouldn’t have to know terminology but “link button” could mean anything.
Here is a really helpful way to ask this question.
When I go to appearance nav menus and add a new page to the menu and save it I get redirected to a blank page that says “Give the exact error here- copy and paste it”.
I have also tried deleting the menu link or just editing it and I get the same error.
I’m using the “insert theme name here” theme.
I also did a google search for this error ( https://www.google.com/search?q=403+error+when+saving+nav+menu ) and found this thread http://wordpress.org/support/topic/cant-save-a-post-or-page-with-certain-text but I don’t it applies to my situation because “tell us why here”
Now tell us if this has never worked for you or what recent change you made before the error occurred.
A question worded like this will usually get resolved within a few hours of getting posted.
I hope this helps and answers this tread on why your questions are not getting answered.
Mods please close this.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@tony webb Please do not open up threads referring to other threads like this: it just makes it difficult to provide support.
If an old thread isn’t getting answered then as Chris pointed out you may be phrasing it poorly.
You can update the old thread with pertinent information such as “I’ve tried X, Y, and Z which I didn’t mention before” but please don’t bump as those get deleted on sight.
@chris I am closing this because it’s important to have one conversation only, multiple threads really muck up the support. In the future please tag with modlook and not mod-look.
