I’m sorry for my bad english, I’m a german user…
That’s weird. Just seen, the data is there, now. Don’t know the issue. I only turned on and off again the feature “Display error counter in graphic view(in red)”.
Thanks for your comments.
We’ll check if there is an issue related with the counters.
Mh, the problem occured again, only a few minutes after 12pm. I took a few screenshots to prrof the problem.
There you can see the other problem (visitor count this month), I posted a few weeks ago.
I have this same problem. In the StatComm page, the Overview is showing wrong info. One of the days (the bars) show 0 to everything but the spiders, but I had many hits that day, unique visitors, and so on, that on the day itself it was showing.
Strangely, in the Details page, the unique visitors, for example, show the correct number for that specific date.
Also, in the overview, the “This Month” and “Yesterday” Columns also show different numbers than the “Details page” for the unique visitors…
I have the “jetpack” installed, with the statistics. This could cause any kind of trouble with StatComm?
Thank for your comments. It is unlikely Jetpack cause any problem, but we will research any potential conflict before pronounce a final judgment.
Currently Statcomm is using a cache system to improve the performance. This cache records any results excluding today numbers. If the cache has is not synchronized with the current time, an inaccuracy would happen.
We’ll dig into this problem, thanks for pointing it out.
Hello everyone. Today we upgraded Statcomm to 1.7.20.
This version is addressing many aspects but this problem in particular is still in analysis.
We hope we’ll have a solution soon.
Thanks and enjoy the day.
By the way, we want to clear out few things. Statcomm does not miss counts nor forgets saving incoming traffic. The problem probably resides in the cache system and the way it sees the current day. We are working to improve this area.
There is a workaround to solve the problem. Every time the options are saved, the cache is discarded and rebuilt along the time. Recalculations are made again and hopefully, corrected. Just save current option, you don’t need to make any changes and the data will be adjusted.
Our apologies for the problem.
The problem still occures with the new version (1.7.31).
I tried not so save any setting over the day and just had a look to the statistics (1:30 am), 0 visitors, 0 pageviews, 0 spiders, 0 feeds.
Yesterday (round about 11:30 pm) a/b/c/d.
I saved the settings and now (1:35 am) I have a + eps1 / b + eps2 / c + eps3 / d + eps4 …
Ok, we think we know what’s going on. We’re going to check our idea and get back to you.
Thanks for your comments.
We finally found the problem. We are making few more tests before launching 1.7.40.
Thanks for your help in this matter.
Hey guys,
I’ve updated to 1.7.40 a few days ago and it seems to be fixed. I will watch to the data a few more days, before marking this topic as resolved.
I confirm that everything seens to be ok, now.
Glad to hear 🙂
Thanks all for your feedback!
