500 Internal server error after upgrade from 2.9.2 to 3.3.1

  • Resolved GregIanJohnson

    (@gregianjohnson)


    12 years, 2 months ago

    Hi there,

    I’ve recently taken control of a blog at work and needed to upgrade from 2.9.2 to 3.3.1 to update our plug-ins and redevelop the site.

    Last night I backed up the blog’s content, deactivated all plug-ins and hit the upgrade button. The site is now unreachable from both the frontend and backend, displaying a 500 Internal Server Error message instead.

    I’m currently waiting on IT to give me the access to the hosting server to take a look inside. How can I fix this?

    Any suggestions on fixes, what to look for or any other help would be greatly appreciated. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • esmi

    (@esmi)

    12 years, 2 months ago

    Did you make a database backup before upgrading?

    Thread Starter GregIanJohnson

    (@gregianjohnson)

    12 years, 2 months ago

    Thanks for your quick reply!

    I exported the blog as XML which i’ve tested on a new wordpress site. All the content, images, comments etc all downloaded ok.

    I also downloaded a backup to my hard drive through the WordPress admin controls too.

    I’ve read a few articles suggesting that I look into the FTP/phpMyAdmin side of things to check the memory isn’t overloading and resetting the plug-in folder.

    What do you think?

    esmi

    (@esmi)

    12 years, 2 months ago

    Did you make a database backup before upgrading?

    Thread Starter GregIanJohnson

    (@gregianjohnson)

    12 years, 2 months ago

    In that case, no.

    Thread Starter GregIanJohnson

    (@gregianjohnson)

    12 years, 2 months ago

    IT got back to me and had a look into the hosting server’s backend.

    The layout was broken and has now been replaced with an up to date version. We’re now back up and running.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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