Support » Fixing WordPress » I Can not log in to my website! I have requested three time passwords!

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  • Without knowing more, I’d point to your latest plugin. Either it, or a conflict between it and another plugin, could be causing the problem. To find out you need to disable the plugin, and since you can’t log in you’ll need to do so from an FTP editor.

    Rename the s2member plugin folder or remove it from your plugins folder entirely and it will automatically deactivate. If that’s the problem then you should be able to log back into your Dashboard. If it’s not the problem, we’ll have a bit more information and can keep working to find out what the problem is.

    Thread Starter SarahStuartt

    (@sarahstuartt)

    thank you so much! but if i cannot log in how can i remove s2member? 🙁
    i am desperate!
    i do not know what to do!!!

    can someone log in for me or something? if so i can change the password after!

    thank you

    Sarah

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    Go in via FTP and delete the folder wp-content/plugins/s2member

    Thread Starter SarahStuartt

    (@sarahstuartt)

    how do i go in via FTP?

    thank you so much!

    Sarah

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    You need to ask your webhost how to do that. We can’t give you directions since every host is a little different.

    Check out this page on the Codex for more about FTP: http://codex.wordpress.org/FTP_Clients

    You’ll need a username and password provided by your host and an FTP client to use to log in.

    Thread Starter SarahStuartt

    (@sarahstuartt)

    thank you! i have logged in through my hosting and FTP and deleted the s2member files, but i am still stuck out! the log in page changed to regular wordpress log in page but it doesn’t allow me to get inside my website. is there something else i need to do?

    thank you so much!

    sarah

    See the lost password page on Codex.

    Thread Starter SarahStuartt

    (@sarahstuartt)

    the password is not lost. it doesn’t say the password is wrong. all it does is going back to the log in page. i have tried to put a wrong password and it then says wrong password. so it is not about the password it is about the log in page. it doesn’t move on from there 🙁

    help please! i can give my password to someone so they can try it and then i change it, i just can’t be locked out of my own site 🙁

    Clear your browser cache.

    Thread Starter SarahStuartt

    (@sarahstuartt)

    IT WORKED!!!! 😀

    thank you thank you thank you!
    thank you everyone! 🙂

    i do not much of these technical issues, i appreciate everyone’s help 🙂

    thank you!!!

    Sarah

Viewing 11 replies - 1 through 11 (of 11 total)
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