hi lelak, thanks for the detailed report, hopefully this will allow me to duplicate the issue. Once I do that fixing it is easy.
Will go through this in detail asap and sort this out.
Hi
I can fully confirm this behaviour that was there in the same versions mentioned before.
There are more issues since long which I’ll add to new topics
Please fix asap!
Thanks
I’m still not getting this issue, followed your suggestions step by step on 3 installs, no luck. if you can post more details, e.g. maybe take a screenshot of your ticket and booking options settings?
there must be some similar settings between you or event possible a conflicting plugin causing this.
i have however duplicated another bug with tickets, so maybe that’ll fix it for you (will fix in 4.0.6)
Thread Starter
lelak
(@lelak)
I’ve deactivated all the other plugins in my WordPress install, and re-run the test case outlined above. The same result occurs: a second “Standard Ticket” row is displayed on the Event page.
My Event Manager options are configured as follows:
#General Options
Use dropdown for locations? Yes
Use recurrence? Yes
Enable bookings? Yes
Use categories? Yes
Use event attributes? Yes
Default Category: no default category
Default Location: no default location
Default Location Country: United Kingdom
Event Attributes: (none)
Show some love? Yes
#Booking and Ticketing Options
Approval required? Yes
Currency: GBP – British Pounds
Single Ticket Mode? Yes
Show unavailable tickets? No
Reserve unconfirmed spaces? Yes
Show multiple tickets if logged out? No
Allow overbooking when approving? Yes
Allow guest bookings? Yes
#User Capabilities
administrator: all boxes checked
editor: all boxes checked
author: no boxes checked
contributor: no boxes checked
subscriber: no boxes checked
I’m updating to 4.0.5 now but pretty sure it won’t fix your issue. one other thing to try: switch to 2010 theme (themes can break js in the back too)
Also, I know this may sound dumb but are your editing the standard ticket that comes as default or just creating a new one whilst leaving the default there? If you are then naturally EM will create another set of “standard tickets” aswell as those you made. Make sure to delete the existing ticket after you have created your own (or just edit it!) I have had trouble in the past where I deleted the default ticket BEFORE adding my own and it then wouldnt let me do anything…
Thread Starter
lelak
(@lelak)
red bicycle: I’m not editing the standard ticket at all. The steps I’m following are as described above. The only thing I’m modifying on the second time through is the contents of the Details field.
Marcus: I’ve just done a clean install of WordPress 3.1.2, and Events Manager 4.0.5. Nothing else is installed, the default WordPress 2010 theme is in place. The issue still occurs as described in my initial bug report.
Ok, now that my ticket creation problems are out the way, the same one you have Lelak, but I know whats wrong. Or atleast think I understand where the problem lies and a workaround: when you reshedule event or modify it, the system tells you that it will delet all previous entries for this event and you will lose any previous bookings. It doesnt however delete the tickets created for those events, so naturally when you update the event, duplicate spaces appear. The work around is to delete the tickets when updating event, or delete the tickets from database. the latter isnt suitable probably as you will lose all other tickets from all other events.
Hope this helps
ok, i am duplicating the issue with your settings now, so will work on a solution.
trb, your issue must be different, will try to replicate that and fix too.
Hey lelak,
Am reproducing the issue now in single tickets, you can fix it like so:
replace this line on events-manager/templates/forms/ticket-form.php
<input type="hidden" name="em_tickets[<?php echo $col_count; ?>][ticket_name]" value="<?php echo $EM_Ticket->name ?>" />
with
<input type="hidden" name="em_tickets[<?php echo $col_count; ?>][ticket_id]" value="<?php echo $EM_Ticket->id ?>" />
<input type="hidden" name="em_tickets[<?php echo $col_count; ?>][ticket_name]" value="<?php echo $EM_Ticket->name ?>" />
I’ve updated the dev version with this too.
very odd. Initially I had set 100 EURO for a ticket. On next update, this value vanished into zero. On the page I see now a list as follows:
Ticket Type Price Plätze
Standard Ticket €0.00
Standard Ticket €100.00
Standard Ticket €100.00
Standard Ticket €0.00
??
I have applied the fix above after all that, and I seem to require to redo all the events now, correct?
I short test on an event with several updates revealed that the number of tickets remained steady.
I was not yet able to delete the unnecessary tickets (some went from 8 initially to 56!) with means of the WP. I would need to get into the DB I am afraid….
Well, guess need to redo the ticket then – copy paste is okay 😉
In 4.0.6 if you just reschedule the event it’ll reset all the tickets and create them properly. Note that you’d lose your old bookings thougg (added an extra warning for that too)
Thread Starter
lelak
(@lelak)
Thanks Marcus – this is working for me now with a clean install of 4.0.6. I’m now going to try upgrading the existing site instance to 4.0.6, and see how that goes.
@lelak glad to hear, please do.
Thread Starter
lelak
(@lelak)
That appears to be working correctly. Thanks for the help!
