[Plugin: WP-Piwik] An error occured: Please check URL and auth token | WordPress.org

Resolved O Ofutur
(@ofutur)

13 years, 1 month ago

WP-Piwik stopped working for me.
I get this error message, no matter what:
An error occured: Please check URL and auth token

I’ve tried SSL and non-SSL URLs. I’ve checked the token. the user can login just fine using his poassword.

There is nothing in the logs regarding any sort of errors.

There is one thing I could think of. We’re using IPv6.

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author braekling
(@braekling)

13 years, 1 month ago

1. Check the Piwik URL. Can you access Piwik by copying-&-pasting the URL to your browser?

2. The auth token is not the user’s password. You can get it on Piwik’s API site (“full access token”) or on Piwik’s user management site (regarding to the user’s settings).

3. Try this combining the data used in 1.([YOUR PIWIK URL]) and 2. ([YOUR_AUTH_TOKEN]):
http://[YOUR_PIWIK_URL]/index.php?module=API&method=SitesManager.getSitesIdWithAtLeastViewAccess&format=Html&token_auth=%5BYOUR_AUTH_TOKEN%5D

Thread Starter O Ofutur
(@ofutur)

13 years, 1 month ago

Hello,
Thank you very much for your help.
It turns out it was a problem with the Piwik installation itself. The provider has fixed it (An extra BOM in one file of one plugin…).

Viewing 2 replies - 1 through 2 (of 2 total)

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In: Plugins
2 replies
2 participants
Last reply from: O Ofutur
Last activity: 13 years, 1 month ago
Status: resolved