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[resolved] [closed] 500 internal server error When Activating Jetpack? (17 posts)

  1. mannuforall
    Member
    Posted 1 year ago #

    I don't know why but I'm getting 500 internal server error when activating Jetpack. Earlier it was working but suddenly it leads to this error. All this happen after my hosting account renewal on 25 Nov 2012 and suddenly my site (http://www.readforgreed.com)started showing 500 internal server error.Here the full error message:--->
    --------------------------
    0
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.
    ------------------------

    Later I disabled some plugins (using ftp, coz WP admin was also stopped to work) and site was comes to normal. Then I reactivate them one by one and found after activating Jejpack the 500 internal server error started again.
    Now I'm unable to use this awesome plugin. Plz help to get it back.

    http://wordpress.org/extend/plugins/jetpack/

  2. Scott
    Member
    Posted 1 year ago #

    Getting the same issues as well. Site was working fine Saturday. Now I can't even login.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you both install the Jetpack Compatibility Plugin and send us the test results via this contact form?
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    You can install the plugin like so:

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.

    Thanks!

  4. mannuforall
    Member
    Posted 1 year ago #

    Hi, Jeremy
    As per your instructions, I've submitted the test results to given contact form, with subject "Jetpack Compatibility Test Result of RFG ".

  5. mannuforall
    Member
    Posted 1 year ago #

    With help of your given link, and support of word press support team, now I'm able to fixed the error. I just ask to host to increase the PHP memory limit (now 64M) and now everything working again. Thanks a lot again.

  6. Steve
    Member
    Posted 1 year ago #

    Hi @Jeremy Herve

    I've done the same as the other guys and installed the compatibility test and have sent the results in via the form

    Thanks for any help in advance :)

    Cheers
    Steve

  7. Steve
    Member
    Posted 1 year ago #

    I've managed to get a previous version of Jetpack (2.0.4) back on and the site is working again so its something to do with the update but I have no idea what??

    Steve

  8. Christopher Finke
    Design Engineer at Automattic
    Plugin Author

    Posted 1 year ago #

    Steve and mannuforall, it's likely that your problems were fixed by Jetpack 2.1.1, released last night. Can you try updating and let me know if that fixes the problem?

  9. Steve
    Member
    Posted 1 year ago #

    This doesn't fix the problem, im going from 2.0.4 to 2.1.1 and what basically happens are a load of internal server errors 500. I feel that by activating 2.0.4 another problem has occurred, when you try and log in as an Author you get an instant "cheatin uh" comment and then if you do manage to get into the admin side you then get internal server errors" happening when you try and make a new post.

    I have no idea whats happened, the only two things ive updated in the past two weeks are BuddyPress and Jetpack both WordPress Plugins. I don't have many plugins running on my site and the theme is also a default WordPress theme apart from a colour change here and there but nothing else.

    Steve

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Would you be able to check your error logs, so we can get more information about the 500 errors?

    If you cannot access your server error logs, your hosting provider should be able to help you with that.

  11. Steve
    Member
    Posted 1 year ago #

    I'm in control panel now, i'll have a look but i've not done that before

  12. Steve
    Member
    Posted 1 year ago #

    I'm guessing you need the error log thats the most up to date? The problems have been mainly brought to my attention today but they may have been going on since a recent update. Here is the link for the error log file with todays date on it and its only 10 minutes old as of 20.04

    Cheers
    Steve

  13. Steve
    Member
    Posted 1 year ago #

    Here's the link to the file which is in a zip

    https://www.dropbox.com/s/ybrreqxjvcx8atc/error_log.zip

    Cheers
    Steve

  14. Steve
    Member
    Posted 1 year ago #

    Any luck guys? Im having to keep disabling it to get the Authors accounts working

    Cheers
    Steve

  15. Steve
    Member
    Posted 1 year ago #

    All sorted now, I think the offender was a plug in that handled an events calendar on the server. I thought I had already tried disabling this but now im running Jetpack 2.1.1 and its all good.

    Cheers
    Steve

  16. maxlefou
    Member
    Posted 11 months ago #

    this is even worse to me.. It did the same thing to me so i uninstalled jetpack... and even after it's uninstalled and the files away, i'm still getting randomly error 500 that i need to unlock using the FTP of my website !!

  17. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    @maxlefou - this thread is 10 months old - totally irrelevant - please start your own thread per:

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    If you are getting server errors, find out from your hosting company what is showing up on the error logs - if JetPack is not active, it's not caused by JetPack.

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