WordPress › Support » 500 Internal Server error showing at instalation in Go Daddy server

TeamKaeru
Member
Posted 2 years ago #

This is all very interesting.

First, I tried installing WordPress manually to my shared windows hosting on Godaddy, and got the 500 error. Searched around and found information on it similar to what is in this thread.

Then, I decided to let Godaddy go ahead and install it using their "click to install application" type interface, and then just add back my content manually. Thought that might be the best way, since they might have some specialized setup routine that I'm not privy to... It worked fine for a couple hours, but then it started slowing down... giving blank pages... and then 500 errors... cleared up a few hours later... then down again... Round and round it goes.

It's not as though this site had any traffic other than myself editing pages, so I'm thinking that perhaps there's too much of a load on their servers, perhaps? I checked the log files and couldn't find anything pointing out the error, so I'm at a loss.

This is kind of a shame because I have a lot of clients that want WordPress sites and having them register their domain and host in the same place seemed like a fantastic thing, but I can't recommend Godaddy hosting for WordPress if the sites created will be randomly down. On a side note, I did ask a question about WordPress configuration to the email help desk and was given the "We don't support 3rd party applications" response. I suppose it's understandable, but you would think there would be some sort of support for WordPress , given that it's listed as a "Product" you can buy with "24/7 Email, Phone & Web Support".
Rev. Voodoo
Volunteer Moderator
Posted 2 years ago #

two things to check....are you using godaddy windows or linux? Second, free hosting? Or one of the paid plans?

Godaddy wondows and WP don't seem to play nice. Linux is the way to go.

And godaddy free is a turd....it just plain isn't going to work.

I have many WP installs on godaddy, trouble free for years now....so I just wanted to clarify what we are looking at here
TeamKaeru
Member
Posted 2 years ago #

They don't allow WordPress on their free hosting, to the best of my knowledge. If WordPress does not work on their windows hosting platform then it shouldn't be offered, or at least that's what I'd think! Works just fine on any of my windows dev boxes...
savageanne
Member
Posted 2 years ago #

Just adding my story to the list of folks frustrated with GoDaddy on the issue of WordPress/Windows.

I have an incredibly simple WordPress Blog - 2 posts no plugins or anything that I've been trying to get to work on GoDaddy Windows/IIS 7.0 Shared hosting for about 2 weeks. It worked at first but then switched to 500 errors almost 100% of the time. (I need windows hosting because the main body of the site is done in asp.)

I worked with their support "escalation" team who gave me some suggestions, although always with so little information on how to implement their suggestion that I had to google for more insights and couldn't be sure that I was implementing their suggestions properly.

Finally after a week or so, I've given up. I can't switch hosts right now for a variety of non-technical reasons, so I just created some html pages to mimic my pathetic WordPress blog.

Thanks GoDaddy. I wasted about 4 or 5 hours trying to fight through this with you. If you don't support WordPress on Windows, just say so.
girochin007
Member
Posted 2 years ago #

First I want to give a piece of advice to those who have issues with GD's service. If you are contacting them via email then you are wasting your time. Call them on the phone. Every time I've had an issue that I've tried to resolve via email it wound up being a waiting game and never got resolved. I found that actually calling them gets most issues resolved within minutes.

Second... Unless you actually have need to run .asp apps then you should switch to linux servers. I have been with GD for 5 years, and every problem I ever had was related to the Windows servers. When I installed WP I switched to the linux servers and have not had an issue with the site since (almost 2 years since I switched now). Seriously... If you aren't using .asp apps then you won't even notice a difference when you switch. The interface is the same. The only real difference is that things seem to work like they are supposed to, and the description on your bill will say linux instead of Windows. You might also notice that there are a lot more apps available on the linux side as well.

Third... Even if your site is coded for .asp you may be able to change it easier than you think. My main site was coded for .asp, and I was freaking out when I found out I had to switch to linux. I found in my case it was simply a matter of renaming the .asp files to .php, and changing any .asp code in the pages to the equivalent .php functions. In my case it took me about an hour to rework the site into php, and it was rather anti-climatic to say the least. I was expecting a big deal and nothing to work right, but once I'd swapped the new code in the pages came up looking exactly the same as they were in asp. Of course this might be a bigger deal if someone's page is coded heavily in asp. In my case I only used it to format the site, since the majority of the code was html, so others may have more problems.

Things must have changed a bit since I installed WP... When I did it GD said that it couldn't be installed on Win servers at all.
archienadon
Member
Posted 2 years ago #

Also getting a 500 - internal server error

Using goDaddy Windows hosting WordPress It worked fine before lunch and when I came back I got a 500 - Internal server error. Looked through support in wordpress but the only thing I found was something about changing from FastCGI PHP 5.x" to just "PHP 5.x" but don't know where to do that. Just prior to the proble I uploaded an image to alter the nav bar and did a change in the css, but I've done that sort of thing many times with other themes. It never caused a problem.

massagetherapymoncton.com
jwolfgang
Member
Posted 2 years ago #

I am having the same issue. We supposedly had a 500 Internal Server error last week, but by the time I got the email from my client, it had apparently resolved itself. Tonight, however, as I was working on some plugin settings - and looking at a version of the site we have one directory down (this was dev before launch), I was about to kick in for the night when the page I was on refreshed producing the good old 500 Internal Error message.

http://www.multifamilyadvisors.com/index.php

1. My config file is the same as it's been since March 9 (2 weeks ago).

2. I've not changed anything about the database. (I did change another DB's password, but I am 100% certain I did not edit this one. How? Because the "old" / backup site uses the same settings in the config file - for the same database - and that site loads just fine: http://www.multifamilyadvisors.com/wordpress/)

We are hosted with GoDaddy.

Any help would be greatly appreciated.

Thanks.