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500 Internal Server Error on Login (5 posts)

  1. workingmom
    Member
    Posted 2 years ago #

    I had a few plugins that needed to be updated, so I selected "Update Automatically" on 2 of them. On the second one (Backup WordPress), when it updated and then attempted to reactivate the plugin, it went to a 500 Internal Server Error and now I can't log into the site at all.

    Live site appears to be fine (workingmomcoupons.com), it just seems to be the login that is broken.

    I went in through FTP and removed the plugin completely, but still have the issue.

    I contacted iPage (who hosts my domain) and this is "beyond their scope of support", and they suggest that I contact WordPress. Easier said than done, since WordPress doesn't really have a "Contact Us" type deal...

    ...Can anyone offer a suggestion on how I might fix this? Thanks in advance for your thoughts!

  2. Elan Technosys
    Member
    Posted 2 years ago #

    I can see the login screen and main site.

  3. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    Using an FTP tool or your host provided file manager, rename the offending plugin folder to old-plugin and try to login. Always review plugin compatibility with your version of WP, your existing plugins, and your theme before using.

  4. workingmom
    Member
    Posted 2 years ago #

    Elan - Yes, the main site is fine, as I mentioned above. It's the admin login that is broken.

    SwansonPhotos - I actually deleted the plugin completely. However, I imagine there is a component of the plugin that is located in another directory and I don't know what/where. You'd think if I deleted the offending plugin folder that the problem would be resolved, but no.

    Thanks for the thoughts...

  5. workingmom
    Member
    Posted 2 years ago #

    You mentioned compatibility... I've actually used this plugin for some time with no issues. I was performing a standard "automatic update".

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