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500 internal server error and GoDaddy (2 posts)

  1. amcauser
    Member
    Posted 2 years ago #

    Hi,

    Can anyone please help me resolve my problem?

    I signed up to build my first website a few weeks ago hosted with GoDaddy for Windows. Everything installed ok via the wordpress app and I was working on the website up until last weekend and suddenly I got the 500 internal server error message - and everytime since then.

    GoDaddy support have said that this is a wordpress issue and the problem is not with them. They asked me to create an error log by changing the .htaccess file. I located this in the root directory and copied in their instruction but this didn't work either so I can't even create a detailed error log.

    Slightly worried because this seems to be a big problem with GoDaddy.

    Many thanks,

    Anne-Marie

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    hosted with GoDaddy for Windows.
    [...]
    They asked me to create an error log by changing the .htaccess file

    Windows servers don't have .htaccess files. Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

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