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[resolved] 500 Internal Server Error (11 posts)

  1. renatorm
    Member
    Posted 8 months ago #

    Hello, I upgraded my Jetpack installation to 2.6 on my blog illuminatobutindaro.org. Now I have 500 internal server error only with post like this with audio shortcode :
    http://illuminatobutindaro.org/2013/11/16/figliuoli-di-dio-si-diventa-audio-streaming/

    de-activating others plugins did not fix it
    changing theme did not fix it
    de-activating Jetpack shortcodes module did not fix it
    upgrading to WordPress 3.7.1 did not fix it

    Server errors log:
    [Thu Nov 28 11:11:50 2013] [error] [client XXX.XXX.XXX.XX] Premature end of script headers: index.php

    Has anyone else encountered this problem with audio shortcode?

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    It seems you also contacted us via email. We just replied, so let's continue the conversation there! :)

  3. kingary
    Member
    Posted 8 months ago #

    I'm having the same problem. I've taken the same steps as renatorm.

  4. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @kingary - you need to start your own thread and include a link to your site. This thread is resolved.

  5. dlong500
    Member
    Posted 8 months ago #

    I understand the need to not "hijack" threads, but given that it appears many people are experiencing this same issue it would be nice if we could get some info posted here rather than handling everything in private conversations.

    I'll start my own thread, but if this thread is the typical pattern what's the point in having a forum? We might as well just contact developers by email.

  6. kingary
    Member
    Posted 8 months ago #

    I've started a thread as well -- to no avail.

  7. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @dlong500 - I see that you HAVE been helped quite quicky here:

    http://wordpress.org/support/topic/jetpack-26-500-internal-server-error-with-audio-shortcode?replies=4

    @kingary - your threads here:

    http://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-500-internal-server-error?replies=1

    and here:

    http://wordpress.org/support/topic/500-error-with-jetpack-shortcodes?replies=2

    are not on the JetPack forum - adding brackets to your topic does not put it on this forum.

    Try again here so they will see it:

    http://wordpress.org/support/plugin/jetpack#postform

  8. dlong500
    Member
    Posted 8 months ago #

    @WPyogi I never claimed that I wasn't being helped quickly; only that I would like to see problem resolution being handled on public forums rather than private emails. I'm quite happy with the response times.

  9. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @dlong500 - sorry, I misunderstood your point - mine was to people jumping in with "me too" and that doesn't work so well here. I'm glad you're getting your issue solved though :).

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    I would like to see problem resolution being handled on public forums rather than private emails.

    My fault here, I guess. When people contact us via email AND via the forums, I pick one of the requests and help there. Maintaining a support thread in 2 different places at once can end up being very confusing for everyone! :)
    I usually pick the place where I got the most details.

    In any case, @WPyogi is right: a new support thread with plenty of details is probably the best way to get some help around here :)

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 5 months ago #

    I wanted to let you know that We've worked on a fix, and will include the change in the next Jetpack release. That should fix the errors you experienced.

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