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WordPress EZ Backup
[resolved] 500 Internal Server Error (7 posts)

  1. mvallar
    Member
    Posted 1 year ago #

    I ran WordPress EZ backup, and although the back up tgz file was created successfully, I still got a 500 Internal Server Error.

    Can you tell me what file or directory's permissions to change and what the settings should be?

    http://wordpress.org/extend/plugins/wordpress-ez-backup/

  2. SupportiveHands
    Member
    Posted 1 year ago #

    I am also facing the same problem for my site http://heavengb.com after installing a third party plugin. I get access to my site's dashboard when rename the plugins folder in wp-content. I'll have to run it without plugins till I find a solution.

  3. Jonathan-Garber
    Member
    Plugin Author

    Posted 1 year ago #

    I have never had EZ Backup generate a 500 internal error before.

    Be sure the following files are set properly on permissions.

    functions/routine/backup.sh
    functions/routine/functions.sh
    logs/errorlog.txt
    logs/log.txt
    should be 700 and your webserver user/group should have access to those files

    Let me know what happens. Also be sure your on the latest version of EZ Backup.

  4. mvallar
    Member
    Posted 1 year ago #

    I couldn't find those files/directories. I saw the functions.php, but that's just a file, not a folder.

    can you tell me where to find those files?

  5. Jonathan-Garber
    Member
    Plugin Author

    Posted 1 year ago #

    The paths I gave you are where the files should be located. If your missing those files then your error is not with the plugin itself it is with the install of the plugin.

    You are using WordPress EZ Backup right. Not some other plugin?

    wp-content/plugins/wordpress-ez-backup/functions/routine/backup.sh
    wp-content/plugins/wordpress-ez-backup/functions/routine/functions.sh
    wp-content/plugins/wordpress-ez-backup/logs/errorlog.txt
    wp-content/plugins/wordpress-ez-backup/logs/log.txt

  6. mvallar
    Member
    Posted 1 year ago #

    my permissions for the backup.sh and functions.sh files are already set to 700.

    However, I don't see an errorlog.txt or a log.txt file. All I see is the errorlog.php file.

    Could this be the one that's generating the Internal Server Error?

    mikev

  7. Jonathan-Garber
    Member
    Plugin Author

    Posted 1 year ago #

    You are seeing only errorlog.php because your in the wrong folder

    you are looking in
    /wp-content/plugins/wordpress-ez-backup/functions/logs

    you need to look in
    /wp-content/plugins/wordpress-ez-backup/logs

    If you installed EZ Backup right from wordpress repo then you have all files in the right location.

    I suggest disabling ALL plugins and then re-enable one by one and see which one triggers the Error 500

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