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[resolved] 500 Internal Server Error.......... (22 posts)

  1. youthmanPTB
    Member
    Posted 1 year ago #

    Hi there.

    Iv run into a problem trying to get my domain name (www.promotethebass.co.uk) to work with my website (hosted with justhost). Iv tryed googling it and cant find the right info that can help me and now im getting a 500 Internal Server Error on my pages (not home page) after attempting a tutorial :/

    I try give all the info on my situation because its a little complicated.

    So, I purchased a domain name (promotethebass.co.uk) with a Uk-Cheapest which was directed to a google site website i made.

    Google site was not that good to use so i decided to buy so hosting space with Justhost and then use wp to build a new site.

    wp is installed fined, iv set up a theme i like and have it looking how i want and Iv pointed the domain to Justhost servers. coolio

    When typing in my domain (www.promotethebass.co.uk) into the address bar it worked fine and took me to the wp site i built, but I noticed when i clicked to a another page of my site or logo i the address changed to and ip.

    So i looked for a solutiona and coundnt find much that i could understand or anything that seemed like it would solve this problem.

    I found one tutorial on wp site titled "Changing The Site URL"

    codex.wordpress.org/Changing_The_Site_URL

    which sounded like the answer. Followed the first 2 step "Edit wp-config.php " and "Edit functions.php". First step didnt do much in helping when applied, only making my site text based or somethink so i changed it back no problem. Applied the second method and what do you know it WORKED!!! so the home page is working with my domain name BUT when i click on my other pages they display 500 Internal Server Error

    This is the point iv reach in my attepted to get my site running correclty. Please advise on what i have done wrong or what i should of done.

    Big thank you in advanced :)

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    How log ago did you make the nameserver changes?

  3. youthmanPTB
    Member
    Posted 1 year ago #

    I made it 4days ago

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    If you used the functions.php method, did you remove the added lines after loading up the site at the new url?

  5. youthmanPTB
    Member
    Posted 1 year ago #

    I did yes

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Try switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

  7. youthmanPTB
    Member
    Posted 1 year ago #

    I dont have Tweenty Eleven them installed. Should i use the Tweentyten instead?

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    If you are running WordPress 3.4.2, then you should ALWAYS have an unedited copy of the Twenty Eleven theme installed. Re-upload a fresh, unpacked, copy of the Twenty Eleven folder to wp-content/themes using FTP or whatever file management application your host provides.
    http://wordpress.org/extend/themes/twentyeleven

  9. youthmanPTB
    Member
    Posted 1 year ago #

    Ok so Tweenty Eleven is installed and iv renamed my current theme to Tweenty Eleven with -old on the end of it

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    Nooo! Rename your old theme's folder to old-theme.

  11. youthmanPTB
    Member
    Posted 1 year ago #

    Ok sorry but maybe im not understanding your instructions very well.

    Add "-old" on to the end of my current themes names...
    Is this correct? or do you want me to active the Tweenty Eleven theme?

    sorry to be a pain

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    Is this correct?

    Yes. This will activate Twenty Eleven automatically.

  13. youthmanPTB
    Member
    Posted 1 year ago #

    Ok cool. So in my admin panel shows that Twenty Eleven is activated. On my webpage all i see is a white screen with nothink on.

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  15. youthmanPTB
    Member
    Posted 1 year ago #

    So i deactivating all plugins and it now i see the Tweenty Eleven theme working.

    Just activated the plugins i was using and there seems to be no problem no problem with viewing the webpages

  16. youthmanPTB
    Member
    Posted 1 year ago #

    Should i try reactivat the other theme i was using?

  17. esmi
    Forum Moderator
    Posted 1 year ago #

    No. Leave the theme set to Twenty Eleven for now.

  18. esmi
    Forum Moderator
    Posted 1 year ago #

    It sounds like you could have a bad plugin.

  19. youthmanPTB
    Member
    Posted 1 year ago #

    would what be the next line of action to take in order to get this bad plugin removed and my desired theme back into use? thanks

  20. esmi
    Forum Moderator
    Posted 1 year ago #

    You could try examining the site's error logs for clues. Ask your hosts for access to this log if you do not have it already.

  21. youthmanPTB
    Member
    Posted 1 year ago #

    I do have access to my error logs, they are dont make much sence to me. Can post them here, maybe you can find somethink that looks wrong

  22. youthmanPTB
    Member
    Posted 1 year ago #

    Ok i have re-activate my desired theme and everythink seems to be wokring fine now. Thanks you for your help and patients esmi:)

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