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500 error + Site is slow (28 posts)

  1. heddo
    Member
    Posted 1 year ago #

    Hello,

    I've been using WordPress for more than 10 months. I have few plugins installed and everything seemed to work fine. My website is hosted at GoDaddy on a shared hosting.
    Since 2 days, I'm getting 500 errors causing my website to be down almost all the time. When I don't get this error, it's taking too much to load. I've checked my .htaccess and tried few tricks but nothing.
    I contacted the support team of Godaddy because I though that the server is down. Everytime they say that is up.
    How should fix this problem? Is the version 3.5.1 not stable? I upgraded to the latest version when it was available...
    How can I know what's really going wrong?
    Thanks for your help!

  2. That's a well-known GoDaddy issue. You need to call them again. Really has nothing to do with WordPress itself. Search these forums for "godaddy" or read the posts tagged "godaddy" and you can read about the issues.

  3. heddo
    Member
    Posted 1 year ago #

    Thanks songdogtech!
    Actually, I've been trying to find a solution with the Godaddy team from the beginning of March. They always gave vague answers and since the 500 error can be caused for many reasons, they are not helping me at all!
    I'm not having this error all the time but it's very annoying and It's a loss for my website.
    If it's a well-knoww Godaddy issue, do you have any idea about it? What are the most common problems that webmasters are facing?
    In GoDaddy forums, the support team give always the same "robotic" answers... This is if they replied...
    BTW I installed today "W3 Total Cache"... I will see if it will help in any way.

  4. heddo
    Member
    Posted 1 year ago #

    Any solution regarding this issue?

  5. Call GoDaddy and complain. Loudly.

  6. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    heddo,

    I'd love to help. Sounds like you've been working with support and we haven't been able to provide a solid solution for you.

    In order to look into this I need to know the domain. If you aren't comfortable posting it publicly, please let me know one of the ticket numbers relating to your previous service requests and I will review it and see what I can find out for you.

    ^Cj

  7. heddo
    Member
    Posted 1 year ago #

    Dear Cj,

    I actually sent messages since last month and called you many times. I'm on a shared hosting. You asked to upgrade my plan just so I can reach my error's log and lately you asked to go for a higher plan. There is no guarantee after all + I don't need a higher plan (deluxe) for a website like mine (I'm using less than 1GB as space...)
    Anyway, you can reach my site here: http://www.espacefrancais.com/ and the last ticket number is 18295915.
    Please note, that I don't want to upgrade my hosting plan. My website was working fine for the last 7 years until last month. If upgrading the plan is your last solution, I'll be simply move to another hosting company as I read in the WordPress's forums and on the Internet that upgrading won't resolve this 500 error issue.
    Thank you for your help.

  8. heddo
    Member
    Posted 1 year ago #

    Hey again,

    @Cj (GoDaddy user), nothing new? I've been waiting for your help as you offered it since 3 days ago. Till now nothing...
    Anyway, this is one of the errors I got sometimes:

    Network Error (tcp_error)

    A communication error occurred: ""
    The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

    For assistance, contact your network support team.

    P.S. I got this only when I tried to open my website. I don't have any connection problems since any other website was opening. Error occured around 19.20 (Beirut local time).

  9. heddo
    Member
    Posted 1 year ago #

    and this is another one:

    ERROR

    The requested URL could not be retrieved

    While trying to retrieve the URL: (I deleted the URL because it points to the admin section)

    The following error was encountered:

    Read Timeout
    The system returned:

    [No Error]
    A Timeout occurred while waiting to read data from the network. The network or server may be down or congested. Please retry your request.

    Your cache administrator is webmaster.

    Weirdly, all errors mention the server. This error occured while I'm posting it (19.37 Beirut local time).

  10. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try checking your site's error logs for a more specific error message. Error 500 is just a generic "something's gone wrong" message that isn't of much use. Your hosts should be able to help you in accessing your site's error logs.

  11. heddo
    Member
    Posted 1 year ago #

    Hey esmi,

    Usually, this is what I should do. But with GoDaddy, clients who has chosen the "economy plan" can't access their error log file. It's a "privilege" to the "deluxe" and "ultimate" plan. They tried to convince me to upgrade my plan to the deluxe one just so I can be able to check my error logs but I refused because there is no guarantee that my problem will be resolved with a higher hosting plan.
    The support team should offer help regarding the hosting plan...

  12. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    The support team should offer help regarding the hosting plan...

    I couldn't agree more but without something more specific, there's very little we can do to help. all I can suggest is that you try:

    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    And see if any of that helps.

  13. heddo
    Member
    Posted 1 year ago #

    I almost tried everything. Still have to see if it's a theme issue.
    But I had around 3 or 4 excellent days with my website (loading faster, opening without any errors occured...). Today, my website is EXTREMELY slow and doesnt want to open...
    That's why I'm pretty sure that this issue is related to GoDaddy's server.
    Usually, if there is anything wrong with the theme, plugins, files... the website won't open at all.
    I'll see what the GoDaddy have to say about this.
    Thanks esmi :)

  14. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Perhaps there's another site on the same server that's hogging all of the server's resources? http://www.yougetsignal.com/tools/web-sites-on-web-server/ might help to determine how many other sites are actually on the same server as yours.

  15. heddo
    Member
    Posted 1 year ago #

    Check out this result:

    Found over 1000 domains hosted on the same web server as espacefrancais.com (208.109.14.77).

    It appears that the web server located at 208.109.14.77 may be hosting one or more web sites with explicit content. The web sites in question are highlighted in red below. There is a possibility that all of the web sites on this web server may be blocked by web filtering software. Search engine rankings for these web sites may be affected as well.

  16. Found over 1000 domains hosted on the same web server as espacefrancais.com

    GD has a reputation for being overloaded. But I doubt the "explicit content" has anything to do with the errors; web content is all the same at the bit level :)

  17. heddo
    Member
    Posted 1 year ago #

    It could be any other website. Hopefully, Godaddy will have a reply...

  18. jborra
    Member
    Posted 1 year ago #

    Hey there...
    how do you access the htaccess file?
    this is the error I'm getting:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@surfcitybeachsoccer.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    ______________________________________________________________________
    the page loads just fine but when you click on the pages on my website you get this error!
    I don't know how to get help...is there a phone number you can call?
    Thanks again

  19. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    @jborra: It is impolite to interrupt another poster's ongoing thread with a question of your own. It causes significant problems for the forum's volunteers and prevents us from being able to track issues by topic. Please post your own topic.

  20. heddo
    Member
    Posted 1 year ago #

    This is the worst night ever! Now, I got a 403 error:

    Forbidden

    You don't have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Apache Server at espacefrancais.com Port 80

    Is there still any other errors I might face? LOL
    GoDaddy, where are you?!

  21. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    heddo,

    First, please accept my apologies for the delayed response. I am looking into this. I do show that you've been working with support regarding moving to our Web Hosting. I show the latest ticket update from yesterday. I'm not sure where you are in following those instructions we sent, but I wanted to make sure you know that I've seen your messages and am looking into this now for you.

    ^Cj

  22. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    heddo,

    Can you please take a look at the site now? I believe I've gotten the issues corrected. We've closed out your last ticket since I'm letting you know here, but please contact us anytime if you have additional questions. We do try to respond to the forums as quickly as we can and again, I'm sorry for the delayed response.

    ^Cj

  23. heddo
    Member
    Posted 1 year ago #

    After 3 days of downtime, my website is back online! I hope the issue is resolved for real. Still don't know about the 500 Server Internal Error.
    I will keep my eye on my site for some time to see if everything is fine.
    Thank you Cj for your concern and your support.

  24. heddo
    Member
    Posted 1 year ago #

    I still can't upload or edit files. Is it normal?

  25. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    That is not normal.

    I talked with my hosting team and it appears there was an issue with the permissions and possibly a failed install of WordPress MU. We were able to correct the permissions, but we recommend that you back up your database and re-install just to be sure everything is fresh and installed properly.

    If you need assistance with backing up the database we offer this additional information here: http://go.me/fc

    ^Cj

  26. heddo
    Member
    Posted 1 year ago #

    I was trying to ovewrite a file which is not related to wordpress. It's outside the folder of WordPress.
    Re-installing WordPress will fix this issue too?

  27. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    What were you using to overwrite it?

    Are you able to delete the file and upload it as new?

    As it isn't WordPress related, I'd be inclined to want to take this out of this forum and send the specifics to me in an email to support@godaddy.com so we can take a closer look at that file and the errors.

    Just let me know the ticket number and we'll go from there.

    ^Cj

  28. heddo
    Member
    Posted 1 year ago #

    Apparently the permission problem were resolved.
    My website is running fine now with no errors at all and weirdly it's fast!
    Thanks for Cj for your concern :)
    I guess I will mark the topic resolved now :)

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