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404 / 500 Internal Server Error (12 posts)

  1. axeldev
    Member
    Posted 1 year ago #

    Hello,

    Thanks for an amazing plugin. I'm really hoping I can fix these issues to get it working properly. I'm using the latest version (0.9.3).

    Most things are working fine on my install (child theme of TwentyEleven): emails getting sent out, subscriptions etc. However I have 2 issues I can't seem to fix:

    1. 404 / Page Not Found:
    I can't preview any emails or view them on the site. I've tried re-saving permalinks as instructed, to no avail. I'm using a custom structure (/%post_id%/%postname%/) along with BulletProof Security (if that is relevant).

    2. 500 Internal Server Error
    I see this when trying to preview an email:

    Forbidden

    You don't have permission to access /emails/1006dd0d121cb9c/ on this server.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Thank you very much.

    http://wordpress.org/extend/plugins/sendpress/

  2. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Axeldev,

    Can you send the debug info to tester@sendpress.com. You can find the info here: https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    I setup a test system and see if i can figure out what is going on.

    Thanks,
    Josh

  3. boybawang
    Member
    Posted 1 year ago #

    Hi -
    I'm also having the same problem as axeldev, with regards to #2 above (500 Internal Server Error when trying to view an email). Any luck with that? I also had this problem prior to the upgrade to 0.9.3.
    Thanks,
    Pete

  4. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    HI axeldev and boybawang,

    Could you send a test email to tester@sendpress.com

    Thanks,
    Josh

  5. axeldev
    Member
    Posted 1 year ago #

    Hi Josh,

    Thanks a lot, I sent you a test email earlier.

    Cheers,
    Axel

  6. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Guys,

    Are you still seeing the 500 errors?

    Thanks,
    Josh

  7. boybawang
    Member
    Posted 1 year ago #

    Yes, when I try previewing an email I see the 500 error. Just like axeldev, I'm also using Bulletproof security.

  8. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Guys,

    We made some updates to how the permalinks are created with the latest release. Not sure if you are still having issue's but if you get a chance to test the latest version i would appreciate it.

    Thanks,
    Josh

  9. boybawang
    Member
    Posted 1 year ago #

    Still getting 500 Internal Server Error when trying to view an email after the upgrade.

  10. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    We just released the new version last night. Could you try upgrading and let us know?

    Thanks,

  11. boybawang
    Member
    Posted 1 year ago #

    Still getting 500 Internal Server Error after upgrading.

  12. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

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