WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] 403 - Forbidden: Access is denied (6 posts)

  1. baranduin72
    Member
    Posted 2 years ago #

    I am installing WordPress at web.com.

    The install seems to go fine. I get to the login screen, but login results in the following:

      403 - Forbidden: Access is denied.

      You do not have permission to view this directory or page using the credentials that you supplied.

    I have found several attempts to address this in the fora, but the only thing that obviously worked was a solution using Plesk, which I do not beleive web.com supports. They use phpMyAdmin.

    Someone suggested "I've added a .htaccess file to my /wordpress/wp-admin/ directory with the following line: DirectoryIndex index.php index.html" But the same person said that did not resolve the issue. If it is something worth trying I would need guidance as to how it is done.

    I have cleared cookies and cache and I have done a few reinstalls, including a reinstall from a fresh download from WordPress.

    Any new ideas on this? My friends suggests "just switch to DreamHost" but short of changing providers? :) Thanks!

  2. Tara
    Member
    Posted 2 years ago #

    -have you discussed the issue with your hosting provider?
    - ask them if they have any other problem at their end, or they made any changes to your account, or if there are any limitations/restrictions, etc . Also check with them if you need to upgrade the hosting account in order to install and run your verson of the WordPress.

  3. baranduin72
    Member
    Posted 2 years ago #

    They confirmed that our account could handle WordPress's minimum requirements, but otherwise are completely uniterested in assisting. They "do not support WordPress." For WordPress support they directed me to "consult WordPress." Though there may come a point in this where I actaully call them and let them know that if they cannot make WordPress work, I will be moving my account to someone who can. But I think it is too soon for the drastic measures!

  4. Tara
    Member
    Posted 2 years ago #

    But I think it is too soon for the drastic measures!

    -I aggree.

    Meanwhile review these threads and see if info in them can help resolve yhe issue.
    http://wordpress.org/search/403+-+Forbidden%3A+Access+is+denied?forums=1

  5. baranduin72
    Member
    Posted 2 years ago #

    Haha! Problem resolved! I asked my provider to tell me where I could find my .htacess file so I could be sure that index.php was defined. Based on my question they made the correct edit to whatever needs to be changed with with IIS Manager, adding index.php and default.php to our account. With that change, I was able to get through to the dashboard!

    Thanks for your help with this t-p!

  6. Tara
    Member
    Posted 2 years ago #

    You are welcome. :-)

Topic Closed

This topic has been closed to new replies.

About this Topic