[Plugin: Support Tickets] Wishlist

I think it would be great to start a wishlist for this plugin. I believe it has a lot of potential, but is not grown-up yet and therefore hard to use at the moment.

Here some wishes I have picked up from the Authors Page:

1. A dedicated section under his profile instead of the user who submits a ticket receives an e-mail with the url of the ticket page.

2a. Edit the admin email address. It’s desireable to send these notifications to a specific address that is not the admin email.

2b. Ability to set the email for notification (it would be particularly useful if we could set different emails depending on the subject (from a drop down)

3. Ability to display all tickets (or option to show/hide answered/non-answered tickets) on a single archive page, with titles linked to full question/answer page for that specific ticket – pretty much a knowledge base built out of support tickets.

4. Insert an approval process before the ticket shows up in the ticket list (Department head approval for example).

5. Ability to have tickets sorted in categories (per department, per topic, etc – customizable as the dropdown options in the form)

And a response from the author 🙂

http://wordpress.org/extend/plugins/support-tickets/