Can’t get ANY contact form to work – debugging ideas please

  • Resolved AndyiBM

    (@andyibm)


    14 years ago

    Hi,

    I have a new site up and running on 2.9.2 but I cannot get any contact form plugin to send an email to the required account. I’ve never had problems with these plugins on any sites before. To debug, so far I have done the following:

    1. Established that the plugins (‘Contact Form 7’ and ‘cforms’) work perfectly on an identical hosting account with same hosting company.
    2. By creating a simple website with simple contact form (on the same hosting acount as my problem WordPress site) I have established that I can uccessfully send an email to the required account from this hosting.
    3. Installed my WordPress theme on a different website, and successfully sent eails.
    4. Installed the ‘Default’ WordPress theme onto my problem hosting, but the plugins FAIL in sending emails.
    5. Re-installed the WordPress 2.9.2 (using the Tools > auto-upgrade)
    6. Backed up, then deleted the entire site and database, then reinstalled WordPress (importing the backed-up .sql file)

    My thoughts are that, as a last resort, all I can do now is to buy alternative hosting and re-build the site (manually), testing the plugin forms as I go, but this will take quite a while.

    Any suggestions of what else I can try to debug?

    Thanks,

    Andy

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shane G.

    (@shane-g-1)

    14 years ago

    Hi,

    Check with this plugin:

    http://wordpress.org/extend/plugins/contact-form-7/

    It may resolve your issue.

    Thanks,

    Shane G.

    Thread Starter AndyiBM

    (@andyibm)

    14 years ago

    Hi Shane,

    Thanks, but this is one of the plugins I have already tried (and use successfuly on other sites I’ve built). I don’t believe the issue is failing plugins (or incompatibility with latest WordPress version) but something either on my server, or within a file on WordPress, is causing the email to not get sent. All plugins I’ve tried display a ‘send success’ message, so they’re probably functioning correctly.

    And a non-WordPress set-up on this same hosting server account will send emails successfully, so I’m not convinced it’s a fault on the server…?

    Anytrhing else I can try?

    Thread Starter AndyiBM

    (@andyibm)

    13 years, 10 months ago

    OK – I have a fix now.

    Once I encountered the issue again, I started looking at the web host company (in this case Fasthosts.co.uk) and it seems that they, and some others, don’t allow sending by PHP.

    So I first tried the “WP Mail SMTP” plugin which sorted the Contact Form 7 emails, but not cForms (which I prefer).

    Then I FINALLY came across this thread on the cForms site which instructed me to check the Global Settings and send by SMTP instead.

    Sorted (guv!).

Viewing 3 replies - 1 through 3 (of 3 total)
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