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3.8.1 Update - Image library and media uploader not working (in posts only) (31 posts)

  1. kitliz
    Member
    Posted 5 months ago #

    Here's my issue: Last week on Thursday, my site was running normally. Thursday night, my web designer installed a new custom theme. Friday, I upgraded to 3.8.1. Now, when I click the media button inside of a post or a page, the Library is blank. No images appear, nor do any show up when I search. When I try to upload an issue, I get an error that just says "An Error occurred in the upload. Please try again later." HOWEVER, if I open my Media library from the main dashboard all of the images appear, and it shows that any images I've tried and received the error on have, in fact, successfully uploaded.

    Here's my site: http://diydiva.net

    Here's what I've tried (in conjunction with my web designer):
    - Deactivated all plugins: no change
    - Reverted to default 2014 theme: no change
    - Restored to 3.8 through GoDaddy: no change

    I've read about issues with 3.8.1 relating to image size or relating to specific plugins, but those don't seem to be my problem. I'm only about 30% literate at things relating to code and I do rely on GoDaddy for WP updates, etc. But I am familiar with accessing the files via FTP and editing if I know exactly what to look for.

    Anyone have any ideas on what I should try next?

  2. webbrewers
    Member
    Posted 5 months ago #

    There seem to be a variety of different issues related to 3.8.1 updates. Though the symptoms vary, the common denominator seems to be some sort of database corruption. You can find what worked for me in this thread:
    https://wordpress.org/support/topic/no-dimensions-for-new-images-3?replies=10
    Or maybe have your dev poke around in the database.
    I enjoyed your site by the way - I live in a building that barely merits the title "house" (1876), and also have a cat with "species issues".

  3. kitliz
    Member
    Posted 5 months ago #

    Thank you so much! I was actually looking at that post earlier... wondering if you can give me just a little bit more info.

    I'm getting the gist of the meta-data on images being corrupted (is there any way to confirm this other than running the plugin suggested in that thread?)

    I don't fully understand once I run the plugin what/why I would need to rebuild thumbnails or what that means exactly. Would love to have just a little more info/understanding about what is going to happen before I start pushing buttons.

    Also, if there's some overall database corruption, does this basically solve it, or is there something I would need to do with the actual database?

    (^I'm writing all kinds of words here, but I only really understand what half of them mean.)

  4. webbrewers
    Member
    Posted 5 months ago #

    In my case, thumbnails didn't generate for a bunch of images all uploaded at the same time by another user. I noticed the update to 3.8.1 happened the same day which made me suspect that was the cause but I can't say if the upload just went wrong or the update broke something.
    If you can see the thumbs when you open the media library and they appear in the insert image dialog in the page editor (with all available sizes), you may have a different problem. But it seems mighty coincidental that so many people are experiencing a variety of problems with images, right after the update.
    The plug in suggested in that thread is "harmless" and ostensibly only tries to repair image meta data. The only other thing I did was delete all the affected images. Unless someone else has another idea, and as long as you do a back up before using it, I'd say give it a whirl.
    And let us know if it works.

  5. kitliz
    Member
    Posted 5 months ago #

    Ah, nope, no good. I ran both this plugin: https://github.com/WPRanger/wpr-rebuild-meta-data/

    And this one: Force Regenerate Thumbnails

    Still having the same problem. This is a little bit infuriating.

  6. webbrewers
    Member
    Posted 5 months ago #

    If you enter an image url in the browser, does it open? When you upload to the media library, does the "crunching" progress bar complete?
    Do you see all the different sized versions of uploaded images when you go to the uploads folder from your cpanel's file manager (or ftp)?
    Next you may have to consider reuploading the wp-admin and wp-includes directories from a fresh download.

  7. airtagmedia
    Member
    Posted 5 months ago #

    Has anyone resolved this issue as yet? I have run the plug-in scripts from above but they do not fix the issue of blank images. I will continue to research this issue and post back what I find.

  8. airtagmedia
    Member
    Posted 5 months ago #

    if you have changed the permissions to your upload folder, try then changing the name of the image that you want to upload and then re-upload it! I had the same issues...I began to remedy the issue by the following methods:

    I tried to use the plug-in method as listed above but this didn't seem to work. I changed the permissions on my uploads folder to 777, then I unchecked the option to have my uploads sorted into files and folders in settings>media. I also amended the thumbnail sizes in settings>media saved the settings and then changed them back.

    I then renamed the images I wanted to upload and the images began appearing.

    I know that this will not help with images already uploaded but I am looking into that now....hope this helps someone out!

  9. christopher@213
    Member
    Posted 5 months ago #

    I have had the same issue but I uploaded the plugin WP ERROR FIX & it resolved the issue for me...a great plugin for internal errors..

  10. belfusion
    Member
    Posted 4 months ago #

    Has anyone resolved this? I am running 3.8.1 and nothing happens when I click on Add Media in Posts or Products (Woocommerce).

    I have tried changing theme, disabling/enabling all plugins. Nothing.

    WP Error Fix detected nothing.

  11. piccola marisa
    Member
    Posted 4 months ago #

    Hi everyone,

    I am new to wordpress and I am trying to get a blog post together and time so that it is ready by the morning. My "Add Media" button in my saved draft is not working but I have already uploaded the images I want to put in the post to the library.

    It's just that when I click on the "Add Media" button its like you all said. Nothing happened. I have also deactivated my plugins, went back to the 2014 wordpress theme, and I even reinstalled 3.8.1

    I don't know what to do?

    I also don't know how to start new threads to ask other questions.

    Please help,
    Marisa

  12. webbrewers
    Member
    Posted 4 months ago #

    Marisa,
    The meta rebuild plug in that's worked for me everytime (on multiple sites) has disappeared itself now, so try the WP Error plug in mentioned above.
    By the way, this happens everytime I update WP to 3.8.1 so it's definitely a bug though not officially acknowledged as such, as far as I know - has anyone heard word when it's going to be fixed?

  13. piccola marisa
    Member
    Posted 4 months ago #

    Thank you very much for answering me so quickly! I will try that!

  14. piccola marisa
    Member
    Posted 4 months ago #

    The plug-in said that there are no errors. I am sure another solution was already given if this should happen but, as I said, I am very very new to wordpress. As a fashion blogger, I could tell you the history of the bob haircut but I don't know anything about codes and that sort of thing. So thank you to anyone who reads this for your patience.

    Since the WP Error Fix plug-in did not register the "Add Media" button not doing anything when I click on it, what should I try next?

  15. webbrewers
    Member
    Posted 4 months ago #

    In my case, after updating to 3.8.1, the insert media box opens but images aren't getting crunched when uploaded, so there's only 1 size available. Also thumbs are of course missing from the media library. Are you able to upload images?

  16. piccola marisa
    Member
    Posted 4 months ago #

    Yes, I can upload the images to the library but when I click "Add Media" that little window that shows me my photos doesn't pop up. I can also go to my media library and see all my pictures perfectly fine.

    I am using a Macbook Air and my browser is Safari. I don't know if that helps identify the issue. Is there any other info that I may not be giving that might help? I hope I'm explaining it right!

  17. webbrewers
    Member
    Posted 4 months ago #

    The symptoms are different from mine, so I'd suggest looking at this:
    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

  18. piccola marisa
    Member
    Posted 4 months ago #

    I changed my web browser from Safari to Google Chrome and I am having the same issue so I am trying to script debug. I don't understand how to open "wp-config.php". I already have one, right? It generates after I've started using WordPress? Or do I have to generate one?

  19. Amanda Rush
    Member
    Posted 4 months ago #

    wp-config is generated during the install process.

  20. webbrewers
    Member
    Posted 4 months ago #

    Log into your hosting account and open file manager from cpanel or whatever admin tool your host uses. Under the root folder (public_html) you'll find wp-config.

  21. Vince75016
    Member
    Posted 4 months ago #

    Hi there

    is there a final official solution to this issue? we can't have any pics appearing anymore on the media library screen when we want to attach a "feature image"

    is there a final answer on what is the issue with the 3.8.1 version?

    thks for help

  22. glg46
    Member
    Posted 4 months ago #

    HI,
    I'm having the same problem.....get error messages uploading images, but while the thumbnails are not visible the image is there. The issue seems to be contained in the Content area of the page because I can attach and view images to the presentation page of my theme (Tempera) and to sidebar widgets

  23. webbrewers
    Member
    Posted 4 months ago #

    vince75016 and glg46,
    I'd post new questions so your specific symptoms and site configurations can be addressed. Though the root cause is definitely a bug in 3.8.1, different symptoms may require a different fix.

  24. Vince75016
    Member
    Posted 4 months ago #

    Thanks for the advise
    seems that this is exactly the same issue as everyone has and even if there is an error message at the upload process, the pics are still uploading and fine.

    the main issue seems to be like everyone describe at the media library screen where you can order, access and select pics....and assign featured images..which seems to be explained above.

    Anything I should try to fix the issue?
    thanks for help

  25. Vince75016
    Member
    Posted 4 months ago #

    on anther post here

    https://wordpress.org/support/topic/wp-381-images-not-showing

    sepruda says "Problem was solved by my webhost. Seems a .htaccess file had been placed in the picture folder. Renaming it, fixed the problem."

    do we know if this has been verified and works?

    thks

  26. Vince75016
    Member
    Posted 4 months ago #

    All

    big news....deactivated all my plugins and seems to work no i've been able to access the Media Library and set the featured image

    now trying to isolate which plugin is faulty to report it.
    will keep you posted

    ;o)

  27. Vince75016
    Member
    Posted 4 months ago #

    Found it

    AJAX Thumbnail Rebuild

    was the one causing the issue and now inactivated

    hope it may help some of you
    ;o)

  28. fullflare
    Member
    Posted 4 months ago #

    I confirm Vince75016 analysis. I deactivated AJAX Thumbnail Rebuild and pb is solved for me to.

  29. theclosingprint
    Member
    Posted 3 months ago #

    "Add Media" button does not work when working on a Draft copy.

    I am experiencing issues since upgrading to 3.8.1

    I have tried IE, Safari and Chrome browsers.

    I am using WordPress on a MAC and a PC.

    I just deleted my Draft and created "Add" a new post.

    Add Media button works on PC but not on my MAC.

  30. bantu2
    Member
    Posted 1 month ago #

    An error occurred in the upload. Please try again later. soultion please

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