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[resolved] [closed] 3.7.1 uploading media will not work (39 posts)

  1. benjlawton
    Member
    Posted 8 months ago #

    I am trying to upload images to my website and the files upload fine but you cannot see the image, the image is blank and once posted to the site it has a question mark in the centre.

    When i go to edit the image i can see it and rotate the image but once i make a change and save the changes, i can no longer see the image.

    I have recently moved my site to a new domain name so not sure if this may be causing the problem?

    Hope someone can help,

    Thanks

  2. VirginiaAllwood
    Member
    Posted 8 months ago #

    I have the same issue. All my old pictures are fine, but since the 3.7.1 update, everytime I try to upload a new picture, it appear broken. I run a photography blog, so these last few days have been quite painful....Can anyone help?
    Thanks a lot, Virginia

  3. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @VirginiaAllwood - please start your own thread - it's unlikely your issue is identical -

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    Also, see the troubleshooting steps in this thread -

    http://wordpress.org/support/topic/wordpress-37-master-list?replies=5

  4. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @benjlawton - did this issue start right after you moved your site? Or was it after upgrading WP?

    What's your site URL?

    Have you gone through the troubleshooting thread I posted above?

  5. benjlawton
    Member
    Posted 8 months ago #

    Yes its ever since I've moved my site,

    I've tried various steps but I don't think I have seen your troubleshooting method I will try and find it.

  6. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    If it's related to moving your site, that thread probably is not relevant. How did you move the site or change the domain name?

    Review? http://codex.wordpress.org/Moving_WordPress

  7. benjlawton
    Member
    Posted 8 months ago #

    I made the site on a sub domain to the main domain and then downloaded the files of the site i had built using filezilla then copied those over to the main domain and changed the wp-config file and the site is working perfectly except I cannot upload any images at all.

    Im new to working with websites so please bare with me

    Thanks

  8. aileenLDR
    Member
    Posted 8 months ago #

    hello, this is my first wordpress website and i am having the same problems, all the images i load up have a ? and are not visable in the preview or live settings, but they can be seen in the editing of image area?

    what am i doing wrong, i too am on wp3.7 can anyone help please?

    thanks

  9. esmi
    Forum Moderator
    Posted 8 months ago #

    @aileenLDR: As per the Forum Welcome, please post your own topic.

  10. benjlawton
    Member
    Posted 8 months ago #

    my site URL is Customcontrollersuk.co.uk

  11. aileenLDR
    Member
    Posted 8 months ago #

    sorry

  12. benjlawton
    Member
    Posted 8 months ago #

    @WPyogi any options available?

  13. benjlawton
    Member
    Posted 8 months ago #

    I Have also deactivated all my plug ins and reinstalled WPress 3.7.1

  14. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

  15. benjlawton
    Member
    Posted 8 months ago #

    I've changed the permissions and it doesn't seem to make a difference, also y media settings seem fine, I'm stumped

  16. batse50
    Member
    Posted 8 months ago #

    I have tried to understand the FIle permissions but as it says - prob best to leave alone if downloaded WP yourself.

    I can 'see' the image if I chose to Edit Media. I can crop it, resize it save it and whatever BUT when I want to use the image it reverts to Blue edged box with blue ? in the middle :-(

    What about you benjlawton?

  17. benjlawton
    Member
    Posted 8 months ago #

    @batse50 Yes this is exactly the same for me, I really need this working again too, I hope someone comes up with a solution.

  18. esmi
    Forum Moderator
    Posted 8 months ago #

    @batse50: As per the Forum Welcome, will you please post your own topic.

  19. batse50
    Member
    Posted 8 months ago #

    OK I will do so now … 3.7.1 uploading media a no goer
    quick PS it was all OK til Novemeber 1st

  20. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    @benjlawton - I see many plugins and a commercial theme on your site...

  21. batse50
    Member
    Posted 8 months ago #

    benjlawton

    Try this _
    Dashboard, Quick Edit, upload media. Store in media file then for photo in the article chose it from the Media file!!

    Meanwhile I hope the other way gets 'sorted'

  22. benjlawton
    Member
    Posted 8 months ago #

    Thanks for the help but this still didn't manage to solve it

  23. Dave Naylor
    Member
    Posted 8 months ago #

    What's your site URL?

    Oops my bad, just seen it above.

  24. Dave Naylor
    Member
    Posted 8 months ago #

    Can you go to your server via FTP and note the permissions and owner/group of this file:

    wp-content/uploads/2013/10/13408771737-70x70.jpg

    then paste them in here.

  25. benjlawton
    Member
    Posted 8 months ago #

    I have just found the file using File Zilla and the permissions are:

    660

    I can't copy and paste because a box just appears asking if i want to change the permissions but this is the value it is set to

  26. Dave Naylor
    Member
    Posted 8 months ago #

    Change the permission to 664

  27. benjlawton
    Member
    Posted 8 months ago #

    Okay i have just changed it

  28. Dave Naylor
    Member
    Posted 8 months ago #

    And now the image has appeared.

  29. benjlawton
    Member
    Posted 8 months ago #

    Ah briliant, does this mean every image i upload i need to change the permissions to 664?

  30. Dave Naylor
    Member
    Posted 8 months ago #

    Well, what's important is the last number. Set to 0 meant that the file was unreadable by anyone other than the owner or group. Replacing the 0 with a 4 means that everyone can read it, and therefore see it.

    So yes, ensure that all files (images) that you want to be viewable by Joe Public have at least a 4 at the end.

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