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3.6 Update - now add media function not working (9 posts)

  1. paperangeldesigns
    Member
    Posted 12 months ago #

    Has anyone else had this issue? It's only started since I've upgraded, everything else is perfectly fine. Now I can no longer add media to a post.

    I've tried deactivating plugins, reloading etc. I've tried a different theme, and to no avail.

    My page is http://www.paperangeldesigns.com for any ideas.

    Many thanks!

  2. WPyogi
    Volunteer Moderator
    Posted 12 months ago #

    Try (again) deactivating ALL plugins and switching to the twentytwelve theme with them all deactivated.

  3. paperangeldesigns
    Member
    Posted 12 months ago #

    Thanks for your help WPyogi, I'm afraid this doesn't change things. The link to add either insert media/create gallery/set featured image in the bottom corner still remains un-clickable.

    I appreciate your help very much!

  4. WPyogi
    Volunteer Moderator
    Posted 12 months ago #

    Okay, so we'll need to deactivate those plugins by renaming the plugins folder using FTP -

    wp-content
        pluginsHOLD

    Also switch to twentytwelve before doing that.

  5. paperangeldesigns
    Member
    Posted 12 months ago #

    Tried again with the changes mentioned above in Google Chrome, and now works perfectly! Still won't work in IE, seems a bit strange?

    Many thanks!

  6. WPyogi
    Volunteer Moderator
    Posted 12 months ago #

    Have you cleared your cache and cookies in IE? (Not too surprising - IE really is a troubled browser :) ).

  7. WillowFarm
    Member
    Posted 11 months ago #

    I've just noticed the same problem and I'm using the SmartBiz theme.
    I don't want to be changing the theme everytime I want to insert some new media.
    I hope the software team are looking into this gaff?

  8. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    @WillowFarm - per the forum guidelines, please start your own thread. There isn't a known problem with WP core - it's typically a plugin or theme issue, and those are temporary steps to identify the problem.

  9. WillowFarm
    Member
    Posted 11 months ago #

    Sorry about that.
    I'll start a new thread so the problem will show up more in the search engines ;-)

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