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[closed] 3.5.1 media upload and attachment problem (47 posts)

  1. ChKatzman
    Member
    Posted 1 year ago #

    When I upload images to the Media Library, they get 500 errors. A thumbnail image of the picture that got the error on upload appears in the media library, and I can attach the image to a page. However, my slider plugin can only display an older image that didn't get the 500 error. Some days some of the thumbnail images disappear from the media library and or a leave blank space on the page where the image was uploaded, without my having done anything, and reappear hours or days later. Once I even saw the WordPress dashboard sidebar icons appear where the thumbnail image belongs!

    I've spent days combing the support forums, and I've tried just about everything suggested, including:
    - trying another browser
    - deactivating my only plugin
    - activating the default theme "twenty-twelve"
    - clearing browser cache and cookies
    - refreshing
    - re-installing 3.5.1
    - adding define('CONCATENATE_SCRIPTS', false ); to the bottom of wp-config.php file (just before the require_once line),
    - added define('SCRIPT_DEBUG', true); just before "That's all, stop editing! Happy blogging"
    - I checked for ghosts of deleted plugins, and found that there were none.

    None of the above helped at all.

    I didn't bother manually reinstalling WordPress, since the automatic install had never had a hitch, I had no reason to suspect it was incomplete. I felt that if I'd try it manually, I was far more likely to have an incomplete installation than if I didn't try this.

    Many support threads blame hosts for media library problems. I may have to switch hosts. If that is your conclusion, please let me know what a host is supposed to be doing to prevent this problem, so that I can interview potential hosts.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try checking your site's error logs for a more specific error message. Your hosts should be able to help you in accessing your site's error logs.

  3. ChKatzman
    Member
    Posted 1 year ago #

    I got the "CGI" error log (whatever that is). It's very long and I don't understand a thing.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Did you ask your hosts about access to your site's error logs?

  5. ChKatzman
    Member
    Posted 1 year ago #

    Yes, they refered me to the "CGI" log. Is that what you meant? Or did you want the javascript error log from my Chrome browser console? (I couldn't log into my dashboard from Firefox, nor from Explorer.)

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    No - it's a log file on your remote server. If the file is very long, don't post it here. Use a pastebin instead and post the pastebin url here.

  7. ChKatzman
    Member
    Posted 1 year ago #

    Please forgive me, I still don't understand what I'm supposed to send. You wrote "it's" a log file - did "it's" refer to the CGI file I have? Or to some other file I'm supposed to get from my host? Anyway, for whatever it's worth, I tried sending you the CGI log in the pastebin.

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    Do you have a link to that pastebin?

  9. ChKatzman
    Member
    Posted 1 year ago #

    OOPS! I forgot to find out the pastebin url. I tried twice more. I logged in and made two public pastebin entries called "CGI error log". I couldn't find a url. If it's what I was supposed to send, you might be able to see it by visiting pastebin.com.

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    Once you have added the file to the pastebin and gone through their submission process, copy the url of the final page and post it here.

  11. ChKatzman
    Member
    Posted 1 year ago #

    They give a count of the number of lines, it's over 500. I really appreciate your willingness to deal with this.

  12. ChKatzman
    Member
    Posted 1 year ago #

    I searched for a url and couldn't find it anywhere. I looked at the FAQ but didn't see anything about a url.

  13. ChKatzman
    Member
    Posted 1 year ago #

    Maybe you can see it if you visit pastebin.com and search for "CGI error log".

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    Try looking in your web browser's address bar. :-)

  15. ChKatzman
    Member
    Posted 1 year ago #

    OK, I'm no longer in pastebin.com, so there's nothing relevant in the browser. I'll go back again and have a look.

  16. ChKatzman
    Member
    Posted 1 year ago #

  17. ChKatzman
    Member
    Posted 1 year ago #

    I made screenshots of the errors I got today when I tried to use the media library. I published them at birthdoulajerusalem.com/printscreen-500-error and birthdoulajerusalem.com/printscreen-404-error.

    I figured out that the control panel error log has dates and times! Instead of giving 500 lines at pastebin.com, here are the lines from today only:

    20130417T074259: birthdoulajerusalem.com/wp-admin/admin-ajax.php
    suexec policy violation: see suexec log for more details

    20130417T074259: birthdoulajerusalem.com/index.php
    suexec policy violation: see suexec log for more details

    I asked my host about server permissions. They said the folder permission is 755 and the file permission is 644.

    A related support thread revealed that some hosts have problems because of aggressive settings on the "mod_pagespeed" addon. The livechat representative tried her hardest on this, but in the end she had to refer it to the technical specialists in a support ticket.

  18. esmi
    Forum Moderator
    Posted 1 year ago #

    suexec policy violation

    This is definitely a problem with your hosts server security settings - probably as a result of the recent mass attacks on WordPress sites everywhere. You need to go back to them and cite that error message.

  19. ChKatzman
    Member
    Posted 1 year ago #

    I've had the media library problem ever since I upgraded to 3.5.1, over six weeks ago. OK, my hosts server security settings may be aggravating the problem, but how could that be the only cause? In any case, I'll get back to my host, quoting what you said.

    When I saw "see suexec log for more details", I asked my host where the "suexec log" is, but they couldn't help me on livechat.

  20. esmi
    Forum Moderator
    Posted 1 year ago #

    how could that be the only cause?

    Something in 3.5 may be tripping their security filters but, beyond that, we couldn't really say.

  21. ChKatzman
    Member
    Posted 1 year ago #

    Esmi, there's another reason why this can't be the problem: the complete 500-line error log that begins when I first made this site eleven months ago begins with a spate of suexec policy violations. The media upload problem has to be something else.

  22. esmi
    Forum Moderator
    Posted 1 year ago #

    It might help if you gave us the last couple of errors. If you only post the top 2 or 3, we're going to assume that all of the other errors are exactly the same.

  23. ChKatzman
    Member
    Posted 1 year ago #

    Where can I get the "suexec log" that contains more details?

  24. esmi
    Forum Moderator
    Posted 1 year ago #

    From your hosts - if they're willing.

  25. ChKatzman
    Member
    Posted 1 year ago #

    What do you mean by "the last couple of errors"? I looked in the control panel CGI and scripts error log immediately after I got the two errors that I made screen prints of. The errors I sent in the text of this thread were the only ones with today's date. The rest of the error log (since the site was founded until yesterday evening) is in the pastebin URL that I sent you yesterday in this thread.

  26. esmi
    Forum Moderator
    Posted 1 year ago #

    The errors I sent in the text of this thread were the only ones with today's date.

    Then, as I originally said, that's what may be causing your current problem.

  27. ChKatzman
    Member
    Posted 1 year ago #

    How could that be if I've gotten plenty of such errors ever since I made the site? Also, how could any host stay in business with security filters so tight that they could host only text-only sites?

  28. ChKatzman
    Member
    Posted 1 year ago #

    There's got to be something specifac to my site that happened in the last couple of months.

  29. esmi
    Forum Moderator
    Posted 1 year ago #

    Then I'm sorry but I do not know what else it could be and I cannot help you any further.

  30. ChKatzman
    Member
    Posted 1 year ago #

    Would you mind arranging for a second professional opinion on this? Can you flag this post for someone else to look at?

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