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CRM (2 posts)

  1. cregy
    Member
    Posted 3 weeks ago #

    Hi All

    I am shortly undertaking additional development on the plugin. What is happening now is integration of a contact us form with options to select such as new customer, brochure request, etc hard coded in.

    There are several things I would like feedback on:
    1. Design - does anybody have any ideas to make it look 'nicer'
    2. Feature requests - we have had a request to include members into the crm so any contact with them can be recorded etc. Have you any other feature requests.
    3. Integration into an ecommerce product. Is this something that is required please? I am tending towards Rich Pedley's approach rather than Dan Milward's. The main reason being is that it is probably easier to integrate with but I am contacting both developers to talk further. Any thoughts please?

    Thanks

    Rich

  2. esmi
    Member
    Posted 3 weeks ago #

    Design:
    Keep forms as short as possible. Users hate completing forms online, so the simpler it is, the better your success rate is likely to be.

    Ensure that form fields can be accessed without a mouse. Not everyone will have access to a mouse (think PDAs, cell phones etc). Use the label with the for attribute to explicitly associate each form control with a proper label (as opposed to styled plain text).

    Allow for custom stylesheets. Both eShop and Secure, Accessible Contact Form have this option. Makes life much easier when integrating the plugin's output with an existing site.

    Plenty of unique classes and ids for us designers, please. A unique id on the form itself would probably come in handy.

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