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1. sportscoat
   Member
   Posted 2 months ago #

   Hi,

   My name's Alex. I'm having trouble getting QuickTime 7.6.4 to play nicely with Shadowbox-JS. The gist is that since updating to QT 7.6.4 we can hear the audio, but can't see the video.

   I've searched for any other leads, but I can't find much since this update of QuickTime is still fairly new. I'll try and present the problem as clearly as possible, but thanks in advance for your patience.

   Here's an example of the behavior we're seeing (click the image to launch the video):
   http://www.msjphotography.com/index.php/2009/09/photoshop-workbench-196-non-destructive-shape-layer-masking/

   Everything was working fine for us up until around this weekend, when we started getting emails from readers who were hearing the audio, but unable to see the video. If you open the video in a new tab/window it plays fine. It's only when it's inside of the shadowbox that we're getting this problem.

   I didn't notice the problem sooner because it works in some browsers/operating systems but not others. I tested using different browsers and got the following results (not working = audio, but no visual):

   Mac OS X 10.5 (Leopard)
   Safari 4 - Working
   Firefox 3.5 - Working *
   Opera 10 - Not working

   * It didn't work the first time I tried it, but it did the second time. I then used the Web Developer Toolbar to disable the cache. With the cache disabled it doesn't work, with the cache enabled it does work.

   Windows XP
   Safari 4 - Working pre-update to 7.6.4, not-working post-update
   Firefox 3.5 - Working pre-update to 7.6.4, not-working post-update
   Opera 10 - Working pre-update to 7.6.4, not-working post-update
   Google Chrome 3 - Working pre-update to 7.6.4, not-working post-update
   IE 8, IE7, IE 6 - Working pre-update to 7.6.4, not-working post-update

   I thought the plugin might be causing problems so I implemented Shadowbox JS directly on a test site: http://www.msjphotography.com/dev , but we're getting the same behavior.

   I've searched for similar problems, and the only leads come from the Apple support forums regarding a problem that started with an update to Quicktime 7.6.4. http://discussions.apple.com/thread.jspa?threadID=2171395&tstart=0

   I know there are a ton of variables in play here, but if anyone has any suggestions or leads I'd greatly appreciate the help. Please let me if you have any questions or if there is any other information I can provide that would be helpful.

   All the best,
   Alex

   http://wordpress.org/extend/plugins/shadowbox-js/

2. sivel
   Member
   Posted 2 months ago #

   Since you are experiencing the same problem with out the plugin, I would suggest reporting this to the forums at http://www.shadowbox-js.com/

3. sportscoat
   Member
   Posted 2 months ago #

   Hi Sivel,

   I did and I'm hoping that they can shed some light on the problem, but I didn't want to discount the help of the WordPress community so I posted it in both places.

   I'll report back if/when we find a solution.

4. sportscoat
   Member
   Posted 2 months ago #

   Update: It seems people are experiencing this problem with any embedded quicktime video after updating to QT v 7.6.4.

   I'm going to try embedding the video differently to see if the problem is with the JS + QT or with the QT alone. I'll repost when I know more.

5. sportscoat
   Member
   Posted 2 months ago #

   We weren't able to find a solution, so we've switched to Flash for the time being. It's a short-term fix, but until more info is available about Quicktime support I don't know what else to try.

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