This is how it is configured: http://i.imgur.com/KoaX6.png
This is how I (admin) see it: http://i.imgur.com/Ezwwv.png
This is how my friend (also admin) sees it: http://i.imgur.com/nBrGg.png
In the middle of the first row is the mysterious Kitchen Sink button. This is a core WordPress feature that will hide the second row of buttons. Try to toggle that to see if your second row comes back.
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