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61. lilianhorsg
    Member
    Posted 2 years ago #

    Hi, can someone please help me?

    I set up a blog about a week ago and did a upgrade to 2.8 via the GoDaddy Hosting Connection. I have no idea on the technical stuff and don't even know where the database is and how to access it, let alone do all those rectification mentioned here. I did not backup anything because I don't know where and how to do it that's is why I chose to have GoDaddy Hosting Connection to do my upgrade thinking they have the technical expertise.

    Now my site is gone and I can't even log into my dashboard. I have this error.
    500 - Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.

    Please help asap.

62. Jan Dembowski
    Member
    Posted 2 years ago #

    Hi, it is really unproductive if you blame a large number of people experiencing similar problems on improper installation/upgrade practices. Doesn't fly INHO.

    If anything comes out of the 2.8 release I hope it is this: before you upgrade to the next release of WordPress, ensure that

    1. You (not your host provider) have both a file and database backup
    2. You (again not your host provider) truly understand how to fully restore your backup from scratch
    3. You read and follow the instructions before you click upgrade

    Even if you bork #3, I'll say it three times: backup and restore, backup and restore, backup and restore.

    This is your safety net and if you learn from this you'll be in a better place the next time a version upgrade arrives.

63. Jan Dembowski
    Member
    Posted 2 years ago #

    lilianhorsg,

    Can you access you wp-content/plugins directory and try renaming it to wp-contents/plugins-old ?

64. figaro
    Member
    Posted 2 years ago #

    @jdembowski: Your three points are very good advice and everyone should do what you have pointed out. In normal circumstances that would cover any possible problem.

    However, that wouldn't have helped the OP (kalin12351) or jgbutler with their problems. No one could reasonable be expected to prepare for that kind of a problem during an upgrade. Again, I'm just "assuming" the WP upgrade did cause what they reported.

65. sustainorder
    Member
    Posted 2 years ago #

    First of all I didnt even know that the CPU server usage was caused by the new 2.8 release because it started happening A FEW DAYS afterwards.

    I stumbled on this thread by searching for similar problem and found that it is WordPress that is doing this- and the new fancy Dashboard !!!

    Very bad practices is the WP development team employing by rushing into new releases.

66. sustainorder
    Member
    Posted 2 years ago #

    Now, can anyone tell me how to upgrade to 2.8.1 just released that fixes those issues?
    I changed to suffix at version.php, but the automatic upgrade doesn't recognize it.

67. lilianhorsg
    Member
    Posted 2 years ago #

    jdembowski, i didn't use any plugins in my blog. But I've done it. what's next?

68. Jan Dembowski
    Member
    Posted 2 years ago #

    jdembowski, i didn't use any plugins in my blog. But I've done it. what's next?

    lilianhorsg, Sorry that was a stab in the dark on my part. Frequently incompatible plugins are to blame so my requesting that of you was to see if it made you situation better.

    Since that did not work, and you are getting 500 errors, can you request GoDaddy to look at the logs and see what file is causing that error? In their server logs it should have the path and file name that is tossing the error.

    If that is the case, then it may be that all of the 2.8 files did not get copied successfully and the 2.8 files need to be copied again.

69. lilianhorsg
    Member
    Posted 2 years ago #

    jdembowski,
    alright thanks. i will contact godaddy. will keep all posted on my outcome too. hope it will help others.

70. pvaughn
    Member
    Posted 2 years ago #

    I experienced many of the same problems posted in this thread - specifically:

    Auto upgrade failed - it appears not all files were copied. ( I blame this on hughes net not WP)

    Trying to go to home page or wp-admin resulted in the blank white page.

    After reading this thread I was able to get things corrected fairly quickly.

    1. First I renamed the Plugins directory
    2. Then I recopied all the files for the upgrade from the wp-content/upgrade directory back out to the root blog site.
    3. The blog was up and when I logged into wp-admin it prompted for the DB upgrade. At this point the site was still cripled due to missing plugings.
    4. I simply copied those from the old plugins directory to the new one and worked through them one at a time - I found several that had new 2.8 versions.

    Anyway - I hope that helps those that have experienced the frustration of a bad upgrade. I was almost lulled into not making backups after such a great experience with the last automatic upgrade.... but i think my take away from this experience is that each upgrade is new and may have its own challanges!

    Good Blogging to All!

    - Paul TN

71. Otto
    Tech Ninja
    Posted 2 years ago #

    Now, can anyone tell me how to upgrade to 2.8.1 just released that fixes those issues?

    2.8.1 is not released yet, it's only in beta.

    There's three ways to switch to it:
    1. Upgrade to it manually. Info is here: http://wordpress.org/development/2009/06/wordpress-2-8-1-beta-1/
    2. Change your version string: http://boren.nu/archives/2009/06/19/auto-upgrading-to-nightly-builds/
    3. Use a plugin that does it for you: http://westi.wordpress.com/2009/06/22/making-it-easy-to-be-a-wordpress-tester/

72. sage reynolds
    Member
    Posted 2 years ago #

    I upgraded to 2.8 in my usual way using FTP to make sure there was no loss of content. I have never seen anything but the config-sample.php file, Now my blog is of line because getting to it, I get the polite message that there is no config.php file and it wants me to set one up. I don't have all of the information and I cannot get the necessary passwords from my host even with help. In the past there has never been a config.php file only the 'sample' file. In the admin section on my host I can only find the database name, WP keeps rejecting all the information I put in and will not tell me what is the incorrect field of 4 fields. What can I do?
    I have since reloaded the WP 2.7.1 files but I still get the 'missing config.php' notice.

73. pariahdesign
    Member
    Posted 2 years ago #

    Fatal error: Call to undefined function: _deep_replace()

    On a clean install of 2.8.1 beta 1 when first visiting the install page.

    http://wordpress.org/support/topic/283060?replies=6

74. Elpie
    Member
    Posted 2 years ago #

    @pariahdesign - if you are still getting errors on the loop in the wp_santize_redirect function (which uses _deep_replace() ) in 2.8.1 beta 2 perhaps you might want to reopen this ticket and report it. http://core.trac.wordpress.org/ticket/10226

    I haven't experienced this problem with beta 1 so the issue may be getting triggered by the environment.

75. premiumdw
    Member
    Posted 2 years ago #

    I never trust the auto update. I ALWAYS download the zip file and update your files on your server via your FTP client.

76. advancedfeature
    Member
    Posted 2 years ago #

    I just did the auto upgrade to 2.8.1 (I think that was it) and everything is gone - clean white page in both dash and on site.

    Okay yes it was stupid but may I make a suggestion? Within the dashboard, a warning note about the plugins etc.? I tend to follow those when a big warning pops up.

    So moving onwards here - what do I do NOW? What should be my first step? I probably have some backup but not all and that's okay. I am willing to start over from scratch if necessary (it's just my writing; I can write more). But want to put something up there without effing it up even more. Even a starter page.

    p.s. I did not need the upgrade except for a plugin was requiring it, so I did it pretty quick. did not think. I don't want to spend any time on upgrades actually, so in future that would be my wish. Can I upgrade without spending a lot of time on it? Thanks.

77. mrmist
    Forum Janitor
    Posted 2 years ago #

    If you have a plain white page and you have plugins that you suspect might be causing the problem (which is entirely possible after an upgrade), then the best thing to do is log on through ftp and delete the plugins from your wp-content/plugins directory. You can then download and activate each plugin seperately afterwards.

78. advancedfeature
    Member
    Posted 2 years ago #

    Thank you mrmist!! I started deleting plugins that way, and I also discovered in my php myadmin that the databases appear to be intact. So I think I have all the data, or most of what I need. Still going through the steps.

    Then after I backed up the db, I deleted the rest of the plugins via ftp. (maybe should have done the full backup first?)

    I don't know, I'm still going through the steps but taking it slow today, after what happened yesterday (too hasty with the upgrade).

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