Theme and Plugin Issue

  • Resolved allanlud

    (@allanlud)


    9 years, 8 months ago

    Hi all,

    I am hoping someone in here can help me.

    I bought a WordPress theme and also bought a plugin (from 2 separate parties). When I install the plugin it doesn’t work as expected with the theme. I have tried the usual deactivating all other plugins, reinstalling the plugin but still it is not working correctly. I have tried the plugin with other themes (TwentyFourteen, Thirteen & Twelve) and the plugin works fine with those.

    I have messaged both the theme author and the plugin authors (about 5/6 days ago). The theme author hasn’t replied yet (but I don’t think they will be of much help as they state in their support that they do not assist with third party plugins) and the plugin author has told me that it seems to be working fine although I think they were looking at one of the default WordPress themes where I was trying it out, as I have tested in Firefox 31, Chrome 36, IE 11, Safari 5.1.7 & Opera 12.17 and it does not work in any of those.

    If anyone can give some advice or has some free time to lend a helping hand, please reply and I can give further details.

    Thanks,
    Al.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Amanda Rush

    (@arush)

    9 years, 8 months ago

    Hi Al,

    Can you provide some more details, like which theme you’re using and which plugin you’re using, and the problem you’re having with the theme and plugin not working together?

    Thanks,

    amanda

    Thread Starter allanlud

    (@allanlud)

    9 years, 8 months ago

    Hi Amanda thanks for the reply.

    The theme I am using is Namo.

    The plugin I am using is Tickera (Ticket Sales).

    The problem is that on the Tickera form (to select amount and type of ticket), I am unable to change these options on the front end, back end everything looks like it is working ok.

    Here is the ‘broken‘ form and here is the ‘working‘ form (both forms could use a lot of styling).

    I have looked at the HTML code using Firebug and noticed some differences, other than some extra <p> and <br> tags I didn’t see much but then again I think this is a little out of my web development experience.

    Screenshot 01 – broken form
    Screenshot 02 – working form

    Thanks,
    Al.

    Thread Starter allanlud

    (@allanlud)

    9 years, 8 months ago

    Just gonna bump this up, hopefully someone can help with this.

    Thread Starter allanlud

    (@allanlud)

    9 years, 8 months ago

    Ok looks like this issue has been resolved – the theme author has fixed the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
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