Support » Fixing WordPress » Adding a new product major problem

  • when im adding a new product, once i click on a field that requires me to input information for example the title, description or the category, the page goes dark and a loading box appears, and this box doesnt go away and then i am unable to add any products, i need serious help as i cant contact word press. thank you very much

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Products as you describe are not part of WordPress as-is. Are you using a plugin for this, and did you get it from the official plugin directory?

    If so, search for it at https://wordpress.org/plugins/ and in it’s listing you’ll find a Support tab where you can reach the plugin’s developers and support community.

    Thread Starter ilsirrigation

    (@ilsirrigation)

    the products are my own products that i would like to be adding for my site, so theyre not wordpress, but when i add the products there is a major fault and the screen goes dark and a loading box appears like i said before, i am not using no plugin for this as i wouldnt know which one to use, could you please help me. thank you very much

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, so how are you adding the products, and what loading box? Can you maybe give us a link to the problem so we can see?

    Thread Starter ilsirrigation

    (@ilsirrigation)

    i am adding the products by clicking on products then add new in the admin section. and its just a random loading box that doesn’t appear anywhere else. the problem is in the admin section so that means i wont be able to link it as you will need to sign in, ive tried taking a screen shot but i can paste it in this box. have you got any suggestions where i can sort this out because its really holding my company back from moving forward, and with no telephone helpline does’t help too, thank you very much, can you get back to me as quick as possible. thank you

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, that’s what I mean. There is no “Products” section in WordPress as-is, so you are using a plugin for that. 🙂

    Search for it at https://wordpress.org/plugins/ and in it’s listing you’ll find a Support tab where you can reach the plugin’s developers and support community.

    ilsirrigation, MacManX really is trying to help you.

    The “add products” feature you are using is provided to your website by a PLUGIN, it is not a standard part of WordPress, it is one of many pieces which can be added onto WordPress.
    To help you to find an answer, you need to tell us which plugin you are using.
    So please Login to your website, from the DASHBOARD Click PLUGINS and ALL PLUGINS. There will be a list of plugins, could you copy/paste this list into your response here.

    Once we know which plugin is being used for your products, then we will be able to find or refer your problem to the relevant expert.

    Thread Starter ilsirrigation

    (@ilsirrigation)

    thank you for your responses i am going to copy and paste the list of plugins that i am using, im not quite sure which one would be the one that is for adding products, so i will paste them all in and i am thankful for your help. here are my list of plugins, if you do find the one that is the problem, i am not sure how to add another plugin so i can add products again,thank you for your help we are starting
    Akismet
    Contact Form 7
    My Settings
    Widget Logic
    Widgets on Pages
    WordPress Login :: Red Rokk Widget Collection
    WP e-Commerce
    WP e-Commerce – Product Importer Deluxe
    WP e-Commerce – Store Exporter
    WP e-Commerce – Wholesale Pricing
    WP e-Commerce Grid View LITE
    WP e-Commerce Grid View PRO
    WP e-Commerce Related Product
    WP E-Commerce Weight & Destination Shipping Modules

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    WP e-Commerce is what you’re using to add products. 🙂

    I recommend asking again at http://wordpress.org/support/plugin/wp-e-commerce so the plugin’s developers and support community can help you with this.

Viewing 8 replies - 1 through 8 (of 8 total)
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