Moderator
James Huff
(@macmanx)
Volunteer Moderator
Products as you describe are not part of WordPress as-is. Are you using a plugin for this, and did you get it from the official plugin directory?
If so, search for it at https://wordpress.org/plugins/ and in it’s listing you’ll find a Support tab where you can reach the plugin’s developers and support community.
the products are my own products that i would like to be adding for my site, so theyre not wordpress, but when i add the products there is a major fault and the screen goes dark and a loading box appears like i said before, i am not using no plugin for this as i wouldnt know which one to use, could you please help me. thank you very much
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Ok, so how are you adding the products, and what loading box? Can you maybe give us a link to the problem so we can see?
i am adding the products by clicking on products then add new in the admin section. and its just a random loading box that doesn’t appear anywhere else. the problem is in the admin section so that means i wont be able to link it as you will need to sign in, ive tried taking a screen shot but i can paste it in this box. have you got any suggestions where i can sort this out because its really holding my company back from moving forward, and with no telephone helpline does’t help too, thank you very much, can you get back to me as quick as possible. thank you
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Ok, that’s what I mean. There is no “Products” section in WordPress as-is, so you are using a plugin for that. 🙂
Search for it at https://wordpress.org/plugins/ and in it’s listing you’ll find a Support tab where you can reach the plugin’s developers and support community.
ilsirrigation, MacManX really is trying to help you.
The “add products” feature you are using is provided to your website by a PLUGIN, it is not a standard part of WordPress, it is one of many pieces which can be added onto WordPress.
To help you to find an answer, you need to tell us which plugin you are using.
So please Login to your website, from the DASHBOARD Click PLUGINS and ALL PLUGINS. There will be a list of plugins, could you copy/paste this list into your response here.
Once we know which plugin is being used for your products, then we will be able to find or refer your problem to the relevant expert.
thank you for your responses i am going to copy and paste the list of plugins that i am using, im not quite sure which one would be the one that is for adding products, so i will paste them all in and i am thankful for your help. here are my list of plugins, if you do find the one that is the problem, i am not sure how to add another plugin so i can add products again,thank you for your help we are starting
Akismet
Contact Form 7
My Settings
Widget Logic
Widgets on Pages
WordPress Login :: Red Rokk Widget Collection
WP e-Commerce
WP e-Commerce – Product Importer Deluxe
WP e-Commerce – Store Exporter
WP e-Commerce – Wholesale Pricing
WP e-Commerce Grid View LITE
WP e-Commerce Grid View PRO
WP e-Commerce Related Product
WP E-Commerce Weight & Destination Shipping Modules
Moderator
James Huff
(@macmanx)
Volunteer Moderator
WP e-Commerce is what you’re using to add products. 🙂
I recommend asking again at http://wordpress.org/support/plugin/wp-e-commerce so the plugin’s developers and support community can help you with this.