• Resolved Anonymous User 13901880

    (@anonymized-13901880)


    Version 2.0.4 of this excellent plugin is basically unusable at my blog… I just get a white blank screen when entering the frontend. No errors whatsoever.

    I am using PictureFill method. Had to switch back to 2.0.2 now.

    Any ideas? Thank you!

    https://wordpress.org/plugins/wp-retina-2x/

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    That sounds really bad! Sorry about that. The PictureFill method was basically completely rewritten. What version of PHP do you have? When you use the last version of the plugin, can you access the logs of your PHP? Something must be in there…

    Thread Starter Anonymous User 13901880

    (@anonymized-13901880)

    Thank you very much Jordy, for your quick reply!

    I am using PHP Version 5.4.26-nmm1. I uploaded some basic debug information for you here: https://www.dropbox.com/s/60akipcvcy7ol0x/debug.rtf

    With the help of my hosting provider I created a error log. It was empty when using 2.0.2 but I switched to 2.0.4 again for a minute and this is the result: https://www.dropbox.com/s/8roicg633vi78y3/errorlog.txt

    I don’t know too much about all that, just have basic PHP skills. So I really hope for your support! Thanks again.

    Thread Starter Anonymous User 13901880

    (@anonymized-13901880)

    Any idea?

    Plugin Author Jordy Meow

    (@tigroumeow)

    I am not sure unfortunately but it seems to be a memory issue. Can this thread help you?

    http://wordpress.org/support/topic/fatal-error-ob_start-cannot-use-output-buffering?replies=8

    Thread Starter Anonymous User 13901880

    (@anonymized-13901880)

    Thank you for looking into it… but the solutions in this thread didn’t work at my site. Upgrading to WP 4.0 made no difference either.. so I am still going with 2.0.2

    I am on WPEngine as host and notice the same thing version 2.0.2 works while 2.0.4 gives a white screen

    Changelog says 2.0.6 but all I can see is 2.0.4 available. Had to disable the plugin due to white screen too.

    Plugin Author Jordy Meow

    (@tigroumeow)

    I will update the plugin soon for 3x support and a few other changes but I am curious: what can you see in your PHP logs? Seems like a few people have this issue but I have never experienced it. I really need to know more about what is happening…

    Tonight I also noticed I cannot generate thumbnails while 2.0.4 is enabled. I turned it back on and set it to client side to avoid the white screen problem. Then I tried regenerating the images for one of my earlier posts and it just clocks using regenerate thumbnails button in media library (plugin) even WP Retina 2x media list won’t generate them. It lets me click generate and it looks like it starts but never finishes.

    If I disable WP Retina 2x plugin, I can regenerate thumbnails again.

    I don’t seem to have access to my php error log.

    Plugin Author Jordy Meow

    (@tigroumeow)

    Actually I know what is the problem for boborg. I have to fix another library, it is not really about the plugin itself but I can try. The issue also comes from the plugin called “olevmedia-shortcodes”.

    Do you use that plugin too summitsips?

    No. I don’t have that one. I noticed that I can use the client side setting without issue, so this appears to be limited to srcset. Also, when the white screen happens, my page source looks like it only contains header details–no actual blog content. If it’s a library issue that would make sense, as it stops before any of my content appears.

    Plugin Author Jordy Meow

    (@tigroumeow)

    Something wrong happened during the modification of your code, that is why. But normally you would see that in the php logs. It is really important that you check them, they are always accessible somehow, or your hosting service will always give them to you if you ask. Please do, otherwise we will fight with the issue for weeks. With you php logs we will know exactly what’s going on.

    Fair enough. Your update seems to have fixed the problems. Thanks!

    Plugin Author Jordy Meow

    (@tigroumeow)

    You are welcome!

    I still get Whitescreen with 2.0.8

    Here is some info from Apache/PHP log

    [Sat Oct 11 08:02:04 2014] [error] [client xx.xxx.xx.xxx] PHP Fatal error: Cannot redeclare file_get_html() in /nas/wp/www/cluster-2175/mysite/wp-content/plugins/wp-retina-2x/inc/simple_html_dom.php on line 71
    [Sat Oct 11 08:02:04 2014] [error] [client xx.xxx.xx.xxx] PHP Fatal error: Cannot redeclare class simple_html_dom_node in /nas/wp/www/cluster-2175/mysite/wp-content/plugins/wp-retina-2x/inc/simple_html_dom.php on line 115

Viewing 15 replies - 1 through 15 (of 17 total)
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