Nextgen not saving/implementing changes to galleries

  • Resolved xxbalaaxx

    (@xxbalaaxx)


    9 years, 8 months ago

    I am not certain when this issue arose as I only noticed it when a user using a different browser pointed it out.

    The problem is when I edit a gallery, either adding new images to replace old ones or changing the description, the changes are made successfully according to Nextgen and when viewed in Firefox (the browser where I am logged into WordPress as admin), the gallery seems to show the latest images/sort order/description edits. However, and this is where it gets funky, if I open the same gallery in another browser or on another device, chrome or IE, the changes to descriptions or sort order don’t show up at all. Furthermore, any new images I upload to the gallery show up as broken images in the thumbnails and won’t load at all when clicked. The only way to fix this issue is to build a whole new gallery every time I need to edit or add an image.

    Edited description text does show up in the “edit gallery” page when I visit it again but changes don’t seem to show up on the actual site.

    The only recent changes done to the overall site are:

    1. Most recent WP update to 3.9.2
    2. Newest update for Nextgen Gallery did not fix the issue
    3. Added leverage browser caching to .hta access code as follows:
    (Not sure how the latter could impact Nextgen but listing just in case!)
    ## EXPIRES CACHING ##
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/jpg “access 1 year”
    ExpiresByType image/jpeg “access 1 year”
    ExpiresByType image/gif “access 1 year”
    ExpiresByType image/png “access 1 year”
    ExpiresByType text/css “access 1 month”
    ExpiresByType application/pdf “access 1 month”
    ExpiresByType text/x-javascript “access 1 month”
    ExpiresByType application/x-shockwave-flash “access 1 month”
    ExpiresByType image/x-icon “access 1 year”
    ExpiresDefault “access 2 days”
    </IfModule>
    ## EXPIRES CACHING ##

    Other: Using Vertex Theme by Elegant Themes

    Thank you all for your hard work on the plugin!

    https://wordpress.org/plugins/nextgen-gallery/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    9 years, 8 months ago

    @xxbalaaxx – What troubleshooting have you done for this issue?

    Some ideas:
    – Reset Option under Gallery > Other Options
    – Clear image cache under Gallery > Other Options > Miscellaneous
    – Clear all caches for the site/server and all browsers/devices
    – Deactivate all plugins; reactivate and test one at a time starting with NextGEN Gallery
    – Temporarily switch to a default WordPress Twenty series theme

    In most cases, something will shake out of one of those items, if nothing else it will offer clues as to what my be going on with your site.

    Thanks!

    – Cais.

    PS: You might also want to start with a clean default .htaccess file with just the standard WordPress directives.

    Thread Starter xxbalaaxx

    (@xxbalaaxx)

    9 years, 8 months ago

    Hello Cais,

    Wow thank you so much for the extremely quick reply! It ended up being resolved by clearing all the caches through W3 Total Cache plugin. However, I have to do this after every single change to any gallery (whether editing the description, tags, title etc or adding a new image).

    I don’t know if this is due to a change in Nextgen’s plugin or w3 Total Cache. The last update to W3 cache was done in April of this year and Nextgen had several updates only recently, but I did not have this issue prior to the last month.

    Thank you again for your help

    Plugin Contributor photocrati

    (@photocrati)

    9 years, 8 months ago

    @xxbalaaxx – Some of the settings used in W3 Total Cache have been known to cause issues but caching in general can cause problems as well … unfortunately once caching is introduced into the troubleshooting mix it becomes quite challenging to find root causes.

    Although clearing your site caches after any edits in NextGEN Gallery does seem extreme it may be your best work-around at this time.

    – Cais.

    PS: You could try temporarily disabling (and removing?) W3 Total Cache to see if the issue(s) persist. Then try re-installing W3 Total Cache and start with its absolute basic default and work your way slowly back to your current settings.

Viewing 3 replies - 1 through 3 (of 3 total)
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