Hello Abrenes,
Sorry to hear you had trouble submitting your support topic.
Please visit the following page and submit your topic again http://getshopped.org/resources/premium-support/courtesy-support/
Please include your support API key
Regards
Edward
Thanks Edward! I have submitted the form on that page.
Submitted via the link you gave and the customer still has heard nothing. I’m submitting a ticket again right now via the URL you provided.
I see it in queue sorry we’re one down and a little behind. Will be with you soon as possible.
Oh ok.. I was just making sure it got in there.. I understand and will let the client know. Thank you!
Customer has not received a response about the premium support request we put in. Can you provide a status update?
Getting really irritated here. We paid for a support token and submitted the information 2 times and the client still has not heard anything back.. been over 3 weeks since we purchased the token and submitted the ticket…
Hi there,
Ray here with WP eCommerce, what is the email or the apikey that you used to submit your ticket? I will have it checked.
Thank you,
Ray
Key: a24bb4ba297dff14774be3461ec73ac28446520e
