contact form didn't work after updating Jet Pack

  • Resolved Tania

    (@tanidara)


    9 years, 8 months ago

    Hi, I just updated Jet Pack and noticed that my contact form didn’t work (only code was seen on page). I activated contact form again and its fine now.
    Do I have to activate each plugin every time after update? What if I can forget something or my client will update without me.

    https://wordpress.org/plugins/jetpack/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    9 years, 8 months ago

    Hi Tania,

    That shouldn’t happen. Were any other modules deactivated that should have been active?

    Could you send me the URL to your site?

    Thanks!

    Thread Starter Tania

    (@tanidara)

    9 years, 8 months ago

    http://dreamitstudio.designatrouge.com/
    I activated contact form already again.
    I didn’t use many other modules on this site but Google profile & site verification were fine.
    I don’t know why it happened.

    Thank you

    Thread Starter Tania

    (@tanidara)

    9 years, 8 months ago

    Hi Brandon,
    I just realized that on my other website, update of the Jetpack deactivated Custom CSS module and blog subscription that I used in the footer.
    here is my other website:
    http://eg.designatrouge.com/

    Both website on same server but I use different themes and different plugins.
    Please take a look
    Thank you.

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    9 years, 8 months ago

    Can you please use Jetpack’s Debugger to send us some more information about your site?

    To do so, follow these steps:

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link in the footer.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box with a link to this thread and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter Tania

    (@tanidara)

    9 years, 8 months ago

    I activated all modules back already. Is that OK?

    Thread Starter Tania

    (@tanidara)

    9 years, 8 months ago

    I just submitted 2 requests from 2 websites.
    Thank you Brandon

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    9 years, 8 months ago

    Sounds good! I’m trying to clear out a backlog, but I’ll get to them soon 🙂

    Cheers!

    Thread Starter Tania

    (@tanidara)

    9 years, 8 months ago

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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