New account email not sending, all others work fine

  • jpSimkins

    (@jpsimkins)


    9 years, 8 months ago

    This is a bit weird. I am creating a new user and I select to send the user their credentials. I get the email stating the user was create (admin email) but the user does not receive the email at all. It’s not in spam either… it’s not being sent.

    I am using the default mail method as this works fine for my needs. It’s internal use only so I am not wanting to setup a proper SMTP email just for this. Especially since all other emails work. Just not the new account creation email for sending the user their credentials.

    This is a vanilla version of 3.9.1. No plugins or anything installed.

    Thanks for any insight.

Viewing 1 replies (of 1 total)
  • kjodle

    (@kjodle)

    9 years, 8 months ago

    Is this new user using the same email platform as one of your other users? If not, it could be that their email provider is blocking your emails.

Viewing 1 replies (of 1 total)
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