unable to access my website

  • natasha2014

    (@natasha2014)


    9 years, 9 months ago

    I have not been able to access my website: http://www.alexandratesluk.com

    This is the warning i receive:

    Warning: Creating default object from empty value in /home/alexanm9/public_html/wp-content/plugins/white-label-branding/white-label-branding.php on line …

    Can someone please help?!! I am not computer savvy and just worked on my website for the past couple of years. I hardly use wordpress.

    Thank you!
    Alexandra

Viewing 3 replies - 1 through 3 (of 3 total)
  • Luke Carbis

    (@lukecarbis)

    9 years, 9 months ago

    Hi Alexandra,

    If you have access to FTP, log in and navigate to /public_html/wp-content/plugins/. When you get there, delete or rename white-label-branding (make a backup first if you’re deleting it).

    If you can access the WordPress Dashboard, you should be able to simply disable the plugin from there.

    That should fix the problem. I would suggest getting in touch with the white-label-branding plugin author to let them know you’re having problems with their plugin.

    Luke

    Thread Starter natasha2014

    (@natasha2014)

    9 years, 9 months ago

    Wow….I will print and follow your instructions. Thanks Luke!

    Thread Starter natasha2014

    (@natasha2014)

    9 years, 9 months ago

    Luke, do i access FTP from this site? I cannot get into my website.

Viewing 3 replies - 1 through 3 (of 3 total)
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