Missing temporary folder when uploading images, themes and plugins

  • kjgbriggs

    (@kjgbriggs)


    9 years, 9 months ago

    This has happened to all the wordpress sites i have been hosting recently, and my customers (im a web developer) are getting really angry, and its all getting directed at me.
    My personal site, i have personally poured almost £200 into to get it to the place i like it, and all the wordpress sites i am hosting have become corrupt or something.
    I wiped one of my free domains and set up a brand new version of wordpress 3.9.1 straight from the website, set up a new database and what do you know, same problem, cant upload images, media folder is empty (even when stuff was there), cant install plugins or themes (the themes i use are expensive) and a few of my customers are getting to the point where i may loose them as customers so i really need this stupid problem what ever it is fixed as soon as possible.

    My hosting service is 1and1.co.uk but I dont think it has anything to do with the hosts (just a guess).

    Any help is hugely appreciated.

    Anyone who fixes this for me can have free graphics work done (2d or 3d).

Viewing 9 replies - 1 through 9 (of 9 total)
  • Mark Wilkinson

    (@wpmarkuk)

    9 years, 9 months ago

    When you set up the new instance of WordPress you mentioned above I am assuming you click on the Media in the WordPress admin and then Add New? What error did you receive when trying to upload media?

    meraj.khattak

    (@merajkhattak)

    9 years, 9 months ago

    As Mark Wilkinson posting the exact error you get when try to upload media would help look into your problem further.

    Thread Starter kjgbriggs

    (@kjgbriggs)

    9 years, 9 months ago

    This is the exact error i get, i tried to upload just a basic sample image from Windows, I have tested the upload on my Mac as well just to make sure:

    “Koala.jpg” has failed to upload due to an error
    Missing a temporary folder.

    Marko Heijnen

    (@markoheijnen)

    9 years, 9 months ago

    I was wondering if you contacted our customer support at 1&1?

    Thread Starter kjgbriggs

    (@kjgbriggs)

    9 years, 9 months ago

    I am not the account holder on 1and1 and don’t have access to the dashboard or support, my dad actually owns the account, i just own most of the domains on it.

    At some point i do need to get a new account but i’m pretty sure it isn’t a host problem because they had the problem before at work before I joined, and they are with heart internet, not 1and1.

    I am really not sure what has happened but it is effecting completely separate projects on different domains and databases.

    Marko Heijnen

    (@markoheijnen)

    9 years, 9 months ago

    Are there any plugins/themes in common what could cause the issue. Or do you have any special configurations done in WordPress or wp-config.php ?

    Thread Starter kjgbriggs

    (@kjgbriggs)

    9 years, 9 months ago

    the latest one this occurred with doesnt even have any plugins, and the only thing in common with 2 of them is WooCommerce, but like i said, the new site I set up to test it doesn’t have anything on it at all, its literally a brand new installation off of WordPress.org.

    Mark Wilkinson

    (@wpmarkuk)

    9 years, 9 months ago

    The error including “Missing a temporary folder” suggested to me that it is a PHP ini problem in that there is no temp folder to upload to before WordPress moves the upload to the correct place. If this is case then I would say this is a hosting issue – so definitely get in touch with them.

    1&1 IONOS

    (@1and1-hosting-support)

    9 years, 9 months ago

    Hi kjgbriggs,

    I am very sorry for any inconvenience in regard to your father’s account. I am happy to have our Admins look into this issue for you. Are you or your father able to email directly at brittany@1and1.com? I can look into this right away and provide a further update if needed.

    Also, if you would like any assistance getting a new account with 1&1 I am happy to help you with that also.

    Thanks so much and I look forward to hearing from you!

    Brttany, 1&1

Viewing 9 replies - 1 through 9 (of 9 total)
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