Can't update automatically…

  • thePixelPixie

    (@yourbusybee)


    9 years, 9 months ago

    The update for this keeps hanging and doing nothing. Granted, this could be a host issue (I’m on Dreamhost), but I’m not getting any real support on this from them. Can I do a manual ftp of the files and overwrite the existing files? Or should I uninstall the current version and do a fresh install of JetPack?

    Note, I have the same problem with the Yoast WordPress SEO plugin. Consistently these 2 plugins are the ones that give me a headache when updating on most of my client websites.

    ~Laura

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    9 years, 8 months ago

    Hi Laura,

    The FTP solution is the safest (since deleting the plugin would delete saved settings). Personally, I’d delete the entire folder via FTP and upload a fresh copy that way (since WordPress isn’t doing the deleting, settings would be maintained).

    That does sound like a hosting issue, though Dreamhost is usually pretty good about these things—both plugin upgrades working as expected and support.

    Are there any error messages in the PHP error logs?

Viewing 1 replies (of 1 total)
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