Support » Fixing WordPress » link goes into redirect loop of some sort

  • Hi,

    Our website has a dealer login at the top of the site (http://www.dui-online.com).

    For some reason when this link is checked nothing seems to happen and eventually you get a ‘this webpage has a redirect loop’.

    It was working fine. And now it’s not. Anyone have any idea what to start checking?

    What would happen is that it would take you to a security authentication login and after the user name and password was entered it would take you to the WP login for these users (I know double steps).

    Thank you,

    Kathy

Viewing 8 replies - 1 through 8 (of 8 total)
  • You probably have some sort of redirect set up in your .htaccess file or somewhere similar that doesn’t allow users to get to http://www.dui-online.com/dealers-only.

    What does your htaccess file look like?

    Have you set up any redirects that you know of?

    Thread Starter Kathy

    (@kathrynal)

    Wow! You are fast. Would this be the .htaccess file in the root directory?

    Also it should really be going to /dealeronlydirectory/

    dealers-only was set up last year and than the developer changed his mind and used dealeronlydirectory

    Thanks Evan

    Yea the .htaccess should reside in the root directory.

    Simply change the link of the Member Login link to http://www.dui-online.com/dealeronlydirectory/

    and the redirect loop will disappear.

    Thread Starter Kathy

    (@kathrynal)

    Evan… Under the main root directory…so this is not in the wp-admin directory

    The .htaccess file has some redirects

    No link to the dealer directory. Would that be under another folder?

    If the link is going to the wrong page just change the URL it’s going to. Forget the .htaccess file.

    Thread Starter Kathy

    (@kathrynal)

    I found the header.php file with the link. I changed that link to the dealeronlydirectory

    When I changed the link it takes you to an old page in that directory. It’s completely outside of our WordPress website.

    I have no idea….

    Thread Starter Kathy

    (@kathrynal)

    One thing…

    I had a developer build a search post type application and they moved it over from a test site to our live site last week.

    I’m wondering if some file got modified or over written somehow? Although he says he doesn’t think so.

    Thread Starter Kathy

    (@kathrynal)

    OK this is odd. If I am in WordPress Dashboard I can select to view the page and it will show.

    If I copy and paste that url http://www.dui-online.com/dealers-only/ into a new browser it says

    The page isn’t redirecting properly.

    If I try http://www.dui-online.com/dealers-only/dealer-materials/

    which is a page inside that directory it will get me to the authentication required screen. How odd is that?

Viewing 8 replies - 1 through 8 (of 8 total)
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