Support » Fixing WordPress » Admin labeled as spam

  • My administrator got labeled as spam and is locked out (she’s running the site!). Using my admin priviledges I’ve unchecked her spam status on the users page and changed her status through the dashboard but she’s still locked out. Any suggestions would be welcome.

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  • WordPress does not lock anyone out of a site by default. Are you using one or more security plugins?

    Thread Starter John Brett

    (@john-brett)

    Thanks for the clarification. Sadly, I’m not sure what we’ve got as security (the blocked admin set up the site) but WangGuard is the obvious one but it’s not showing any activity.

    Hi John,

    I’m the WangGuard developer. How was marked the admin as spam? WangGuard cannot flag an Admin as spam…

    If you marked an admin as spam, maybe the admin rol was removed. You need to add the user to admins. Edit the user and save with Administrator rol selected.

Viewing 3 replies - 1 through 3 (of 3 total)
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