jetpack plugin won´t activate after deactivation

  • Zepli

    (@zepli)


    9 years, 9 months ago

    Hi there,

    I tried to update jetpack, as recommended, but after doing so I could not log in on my blog again. I just got a page, saying warning and something like this:

    Warning: require_once(/home/kellberg/public_html/wp-content/plugins/jetpack_backup/class.jetpack-heartbeat.php): failed to open stream: No such file or directory in /home/kellberg/public_html/wp-content/plugins/jetpack_backup/jetpack.php on line 50

    My host then deactivated jetpack and which gave me access to my dashboard again. Now, when I try to activate jetpack via plugins, I get the same message as above.

    So no stats for me right now, but I don´t wanna be stats-less any longer, so if anybody can tell me what to do. it would be mush appreciated.

    Best
    Henrik

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • lettergrade

    (@lettergrade)

    9 years, 9 months ago

    Could you give me your site address, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    If you contact us through our form, please make sure to include a link to this thread in your message.

    Thread Starter Zepli

    (@zepli)

    9 years, 9 months ago

    sure.

    it´s kellberg.net.

    best
    Henrik

    lettergrade

    (@lettergrade)

    9 years, 9 months ago

    Got it. Sounds like somebody renamed your Jetpack folder in the plugins directory to ‘jetpack_backup.’ It’s breaking the internal plugin links!

    Could you rename it properly? Hopefully that will sort it out, but if that doesn’t work, I’d recommend deleting all jetpack-related plugin files from your /plugins/ folder and then uploading a fresh copy of Jetpack manually. Let us know what you find!

Viewing 3 replies - 1 through 3 (of 3 total)
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