Error: First time after cleaning cookies and chat list

You could be right – it could have to do with the intranet.

Try replacing lines 304 – 327 on chatbox/includes/functions.php with this (only commented out a couple lines and if (true)):

//$request = new WP_Http;
//$result = $request->request( "http://freegeoip.net/json/" . $_SERVER["REMOTE_ADDR"] );

    if (true) {
      // $geo = json_decode($result["body"]);
    	$args = array(
        "agent_id" => LivelyChatSupport_agent()->id,
        "token" => $_COOKIE["livelychatsupport_convo_token"],
        "mini_token" => strtolower(substr($_COOKIE["livelychatsupport_convo_token"], 0, 3)),
        "referrers" => json_encode($referrers),
        "ip" => $_SERVER["REMOTE_ADDR"],
        "user_agent" => $_SERVER['HTTP_USER_AGENT'],
        //"city" => $geo->city,
        //"province" => $geo->region_name,
        //"country" => $geo->country_name,
        //"country_code" => $geo->country_code,
        //"province_code" => $geo->region_code,
        //"latitude" => $geo->latitude,
        //"longitude" => $geo->longitude,
        "created_at" => date("Y-m-d H:i:s", current_time("timestamp")),
        "updated_at" => date("Y-m-d H:i:s", current_time("timestamp")),
        "last_seen" => date("Y-m-d H:i:s", current_time("timestamp"))
    	);
    }