Email is not being received

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Guido

    (@guido07111975)

    9 years, 9 months ago

    Hi,

    Guess you have set this email address in WP dashboard Settings > General? Or did you use the shortcode [contact email_to=”your-email-here”]

    If this is set correctly, maybe your provider has blocked the mail function on the server. You should ask them OR try another contact form plugin first and see what happens.

    Guido

    Thread Starter SaarahAR

    (@saarahar)

    9 years, 9 months ago

    I tried both ways and it doesn’t receive the emails either way.

    I have tried a few other contact form plug ins and it worked however I do not like theirs very much – the designs weren’t clean and simple.

    Plugin Author Guido

    (@guido07111975)

    9 years, 9 months ago

    Strange indeed, because it uses the default WP-mail function that’s part of your WordPress install..

    Did you test the form by entering a ‘normal’ email address in the Email field? Maybe your server OR mail provider (Yahoo/Hotmail/etc) blocks messages from strange looking email addresses.

    Guido

    Thread Starter SaarahAR

    (@saarahar)

    9 years, 9 months ago

    I did not try a hotmail/yahoo email address when testing out the form. Will do that and see what happens.

    Thank you for all your help!

    Plugin Author Guido

    (@guido07111975)

    9 years, 9 months ago

    I mean, when you enter a strange looking email address such as info@test.com some hostingproviders will not deliver that message because it looks spam/fake. So please test the form also with entering a normal email address in the email input field.

    Guido

    Plugin Author Guido

    (@guido07111975)

    9 years, 9 months ago

    Closing this because of no replies.

    Guido

Viewing 6 replies - 1 through 6 (of 6 total)
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