Automatic Updates – "There was an error connecting to the server…"

  • kimberleycollins

    (@kimberleycollins)


    9 years, 9 months ago

    Hi all,

    I am currently using WordPress version 3.4.1.

    I am trying to automatically update my version of WordPress.

    I have contacted the person who built the website for us originally, he has sent through the correct FTP information – they work on FileZilla.

    I do NOT have access to any of my root files – the server is confusing at best and limited information was left behind (going to be switching servers soon).

    When I enter my FTP information, it comes up with the following message:

    “There was an error connecting to the server, Please verify the settings are correct. “

    Any ideas? I see others have had issues with it, but I can’t find any resolutions.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter kimberleycollins

    (@kimberleycollins)

    9 years, 9 months ago

    Update: when I try to update my plugins and enter the correct FTP details, the error message is different…

    Failed to connect to FTP Server domain.com:21

    Keith Driscoll

    (@keithdriscoll)

    9 years, 9 months ago

    Try using localhost as the FTP server.

    Thread Starter kimberleycollins

    (@kimberleycollins)

    9 years, 9 months ago

    Already have – no change, unfortunately!

    Keith Driscoll

    (@keithdriscoll)

    9 years, 9 months ago

    You stated the credentials work in FileZilla. If that is the case you should have access to your wp-config. If you do not then they are the wrong credentials. Even if they get you some sort of FTP access they are the wrong set of credentials. You need FTP credentials that have access to the root of your WordPress install or they will not work.

    When you FTP with FileZilla what do you see listed? Any WordPress files?

    Thread Starter kimberleycollins

    (@kimberleycollins)

    9 years, 9 months ago

    I see – yes, it’s linking to WordPress files!

    Keith Driscoll

    (@keithdriscoll)

    9 years, 9 months ago

    You could try adding the FTP credentials directly in wp-config.php like this:

    define( 'FTP_USER', 'username' );
define( 'FTP_PASS', 'password' );
define( 'FTP_HOST', 'ftp.example.org:21' );
    Thread Starter kimberleycollins

    (@kimberleycollins)

    9 years, 9 months ago

    Done – same error message!

Viewing 7 replies - 1 through 7 (of 7 total)
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