Support » Plugin: Media Library Assistant » Thumb nails do not display

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Lingren

    (@dglingren)

    Thanks for your question. It sounds like you are using the mla_viewer parameter to have the Google File Viewer generate thumbnails for your PDF documents; is that right?

    If so, you might be experiencing the same issues discussed in these earlier topics:

    Suddenly not seeing any pdf thumbs

    PDF Preview no longer working

    You may find that simply refreshing the page or clearing your browser cache resolves the issue. Often, Google just has a bad day and the problem resolves itself.

    There’s no mla_viewer change I know of in version 1.83. If you continue to have this issue and the above suggestions do not help, let me know and I can investigate further. I will leave this topic unresolved until I hear back from you.

    Thanks for you interest in the plugin.

    Thread Starter Roger Correia

    (@correiar)

    I tried doing a page refresh and clearing the browser cache. Still the same result. And it’s always the same documents that fail to display the thumb-nails.

    I also tried viewing in IE and Chrome with the same results regardless of what browser I used.

    Plugin Author David Lingren

    (@dglingren)

    I am sorry to hear you’re still having trouble with the Google File Viewer and some of your PDF documents.

    If your site is public, could you post a link to the page and document(s) that are giving you trouble? If not, contact me at our web site and I will give you an e-mail address you can send the document(s) to. I will put them up on my test system and see if I can replicate your issue. You can give me your e-mail address and other contact information by visiting the Contact Us page at our web site:

    Fair Trade Judaica/Contact Us

    Thanks for your patience.

    Plugin Author David Lingren

    (@dglingren)

    Thank you for following up with your contact information two samples of the documents that aren’t working for you. I uploaded both of the documents to my test site and they render quickly and correctly using the Google File Viewer. This suggests a problem between your site and the Google site, not anything wrong with the documents, MLA or WordPress.

    I understand that you will be upgrading your server, and I hope that gives you a better result. I am marking this topic resolved since MLA does not seem to be part of the issue. Let me know if there’s anything more I can do to help, and thanks for your interest in the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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